Lan Dao Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

• Provide accurate input and possible solutions for incoming opportunities to Project Onboarding Executive and Customer Management Department (CMD)• Make sure new projects are implemented successfully, by:- Develop detailed project plan which identifies the needed activities, including resource plan, testing, training plan in order to meet organization goals- Coordinate with other relevant people/departments for project testing/UAT- Gain sufficient project requirements and… Show more • Provide accurate input and possible solutions for incoming opportunities to Project Onboarding Executive and Customer Management Department (CMD)• Make sure new projects are implemented successfully, by:- Develop detailed project plan which identifies the needed activities, including resource plan, testing, training plan in order to meet organization goals- Coordinate with other relevant people/departments for project testing/UAT- Gain sufficient project requirements and transfer the knowledge to related people through training• Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved• Control account portfolio (quality, TAT, productivity) to meet the predefined targets by maintaining close supervision to the projects• Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost efficiency• Ensure other tasks assigned by Senior Service Manager are completed in good quality and delivered as committed Show less

Ho Chi Minh City, Vietnam

• Support Service Manager to analyze and study all aspects involved in projects assigned by manager• Support Service Manager to communicate with the customer to clarify all project requirements• Coordinate with other relevant person/departments for project implementation• Make training plan for all involved Team Leader /Typist in Operation Team (this task needscooperation from training team)• Analyze errors, train, give solutions and plans to make sure the project meets all… Show more • Support Service Manager to analyze and study all aspects involved in projects assigned by manager• Support Service Manager to communicate with the customer to clarify all project requirements• Coordinate with other relevant person/departments for project implementation• Make training plan for all involved Team Leader /Typist in Operation Team (this task needscooperation from training team)• Analyze errors, train, give solutions and plans to make sure the project meets all its target• Coordinate with the relevant teams when there are updates, changes for the project (regarding tocapturing rules, new forms, different processes… ) Show less