- Managed the end-to-end labeling projects for AI moderation and LLM experiments with high-quality timely delivery- Developed and maintained dashboards for real-time monitoring and analysis of project metrics, enabling data-driven decision-making and proactive risk management- Managed in-house labeling teams and BPO vendors to ensure compliance with quality standards and delivery timelines, and setting performance benchmarks- Created and implemented labeling SOPs and optimized workflows to enhance team efficiency, improving overall process consistency.- Developed and monitored efficiency metrics such as AHT and UR to maintain optimal project performance and operational efficiency.

- Integrated linguistic data and calculate evaluation metrics to support the engineering team's development efforts and the client team's business needs- Managed crowdsourcing projects with external agency to ensure annotation and evaluation tasks are completed on time and on quality- Acted as lead evaluator and subject matter expert for standardizer output evaluation tasks- Collaborated with other engineering linguists, taxonomists, data engineers to coordinate on evaluation projects and validate guidelines

- Instructed at beginning-level integrated ESL class and organized class activities.- Prepared lesson plans, games, activities and group discussions to facilitate students' pronunciation, grammar, and writing- Tutored immigrant students basic English phrases and conversational skills for everyday scenarios

- Facilitated international students' academic success by providing course selection guidance and assisting with class assignments - Tutored English writing norms to Chinese international students, with a focus on structure, formats, grammar, style, etc- Planned activities and events about intercultural communication, such as culture nights on St.Patrick's Day and Chinese Mid-festival.