Lana Richards Email and Phone Number

As a Senior Mortgage Loan Processor at Encore Bank, I manage the full mortgage loan cycle from submission to closing, ensuring thorough analysis and verification of borrower creditworthiness, income, assets, appraisals, and documentation. With a focus on accuracy and efficiency, I work closely with underwriters, title companies, and other stakeholders to resolve issues and meet deadlines. I am committed to delivering a seamless experience for borrowers while ensuring strict compliance with regulatory and company guidelines.By streamlining processes and implementing best practices, I help enhance loan processing efficiency and customer satisfaction. My experience also includes mentoring junior processors and collaborating with cross-functional teams to meet business objectives. I am passionate about problem-solving, detail-oriented, and driven to contribute to the success of the team.

As a Mortgage Loan Processor at Iberia Bank, I was responsible for efficiently managing loan applications and assisting clients throughout the home financing process. My role involved reviewing borrower documentation, including income, assets, credit reports, and appraisals, to ensure compliance with underwriting standards and regulatory guidelines.I collaborated closely with underwriters, title companies, and third-party vendors to gather necessary information and resolve any discrepancies in loan files. By maintaining clear communication with clients and keeping them informed of their loan status, I contributed to a smooth, transparent process from application submission to loan closing.Through attention to detail and a commitment to timely processing, I helped ensure loan files were accurate and ready for closing, contributing to customer satisfaction and operational efficiency.