Matt Lancaster Email & Phone Number

Reno, Nevada, United States

Coordinate inbound and outbound freight shipments in a large warehouse facility. Maintain digital records and file physical documents for all shipments being moved between facilities. Check truck drivers in/out of the building. Perform a supervising role over a team of 5 forklift operators. Audit trailers to ensure orders are accurate and loaded properly. Provide consistent communication between different departments. Created an original mapping system via Microsoft Excel for monitoring… Show more Coordinate inbound and outbound freight shipments in a large warehouse facility. Maintain digital records and file physical documents for all shipments being moved between facilities. Check truck drivers in/out of the building. Perform a supervising role over a team of 5 forklift operators. Audit trailers to ensure orders are accurate and loaded properly. Provide consistent communication between different departments. Created an original mapping system via Microsoft Excel for monitoring warehouse dock doors in real-time. Show less

Salt Lake City, Utah, United States

Managed customer accounts and arranged freight transportation for inbound and outbound shipments. Scheduled pickup and delivery appointments. Provided clear communication to customers via phone and email with exceptional customer service. Reviewed load details with trucking companies and drivers to ensure shipments delivered safely and on time. Made business-to-business sales calls to prospective companies to grow my book of business.

Greater Salt Lake City Area

- Provide first point of contact for customers of leading online retailer of outdoor sports equipment, clothing, and accessories.-Research brands and products to accommodate customers’ unique needs, and provide detailed explanations of the benefits and technical specifications of the gear.-Assure that each customer has a superior online shopping experience by providing personalized expertise, and ensuring orders are filled quickly and accurately.-Handle dozens of customer… Show more - Provide first point of contact for customers of leading online retailer of outdoor sports equipment, clothing, and accessories.-Research brands and products to accommodate customers’ unique needs, and provide detailed explanations of the benefits and technical specifications of the gear.-Assure that each customer has a superior online shopping experience by providing personalized expertise, and ensuring orders are filled quickly and accurately.-Handle dozens of customer contacts per day primarily through live chat, and also by phone and email. Show less

Solitude, Ut

-Provide comprehensive front line customer service to condo guests and owners.-Make phone reservations and determine ideal accommodations based on a wide variety of customer preferences.-Multitask administrative duties such as logging package deliveries, transferring phone calls, and responding to resort inquiries via phone and email.-Maintain excellent written and oral communication with other staff members and management regarding day-to-day resort operations.

Nevada

Sugar House, Salt Lake City, Utah

Park City, Ut

Silver Peak, Nv

Also June 2012 - August 2012 (3 months)