As a project manager at OSI, I manage subcontractors and vendor resources to produce quality projects on time and on budget. I engage clients as needed to confirm all operational aspects of work to be performed, including product lists, installation drawings, and site conditions. I also communicate with assigned clients to create quotes, work orders, and manage realistic expectations.I have a bachelor's degree in business administration, management and operations from Georgia Institute of Technology, where I learned the fundamentals of business management, operations, and communication. I have applied these skills to my previous role as a business operations manager at LA Fitness, where I held full accountability for analyzing audit schedules, ordering supplies, and managing equipment. I also hired, trained, and directed a high-performing team of 25 employees, achieving bottom-line results and everyday goals. I succeeded in exceeding various gross goals for the club by 172.2% in a four-month time period and significantly raised retention rate by 29% by identifying staff needs and providing feedback and coaching.I am agile, analytical, and results-driven, with a passion for overseeing operations and delivering exceptional customer service. I am adept at managing and streamlining operations in line with strategic requirements to ensure seamless and efficient workflow. I am an expert in leading cross-functional teams, improving processes, and elevating output, quality, customer satisfaction, and employee morale. I am always looking for new challenges and opportunities to grow and contribute to the management and well-being of the company.