Lance Black Email and Phone Number
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Lance Black personal email
Lance Black phone numbers
MBA, Stanford LEAD An experienced business leader at Cisco Systems. Extensive experience with change management, business development, operational excellence and people development. Currently focused on the E2E customer experience in an all cloud environment.I am passionate about building high performing cultures, developing world class talent and executing strategies at scale.
Bandwidth Inc.
View- Website:
- bandwidth.com
- Employees:
- 1237
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Bandwidth Inc.Cary, Nc, Us
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Sr Director Services And SupportBelden Inc. Nov 2023 - Nov 2024St. Louis, Missouri, UsConsulting services, Digital Automation Consulting, Technical Support (amers and L1 partners) -
Director Technical SupportCisco Oct 2019 - Nov 2023San Jose, Ca, Us-Global technical services leader with experience in multiple high complexity products and solutions including Security, Server Virtualization and currently in the Cloud Collaboration space. -Currently leading 200 technical resources in addition to 100+ resources through offshore delivery partners that deliver mission critical support for Commercial, Public Sector, Enterprise, and, Service Provider customers • Organizations are responsible for driving customer loyalty and include technical support, field service, solution, managed services, partner and escalation engineering resources (Tier I through Tier III)• Key accomplishments include change management leadership, implementation and adoption of new support models leveraging collaboration tools (CRM and crowd wisdom), enhanced job roles for managers and technical leaders and the creation of new roles within the organization around engineering engagement, technical content creation and project delivery while maintaining operational excellence• Consistently delivers operational and financial performance with budget responsibilities ranging from $20M to $40M+ annually -
Sr. Manager, Technical ServicesCisco Sep 2015 - Nov 2023San Jose, Ca, Us
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Manager, Technical ServicesCisco Oct 2009 - Sep 2015San Jose, Ca, UsThe Cisco Technical Assistance Center provides world class technical support to the customer base. TAC engineers work directly with customers to resolve complex issues, coordinating support from various business units and engineering teams. Responsibilities included:Monitor and ensure team’s technical support delivery effectivenessForecast staffing needs to balance headcount requirements against budgetIdentify pervasive customer issues and drive product and process improvements throughout the businessSingle point of contact for escalated customer issuesManage effective resolution to large and diverse scope customer reported issuesPromote technical excellence and ongoing development for a team of local and remote engineers
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Manager, Advanced ServicesCisco Apr 2006 - Oct 2009San Jose, Ca, UsManaged overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution. Supervised 23 customer support staff with budget responsibility for headcount, development, travel and equipment. Acted as a single point of contact for Focused Technical Services on critical engagements. - Certificate of Appreciation in 2006 for outstanding contribution to the successful 2006 ISO 9001, ISO 14001 & TL 9000 External Audit of Cisco’s Business Management System.
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General ManagerNerobe Llc Jan 2000 - Apr 2006General Management responsibilities including process and procedures implementation and operations excellence.
Lance Black Skills
Lance Black Education Details
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University Of UtahB.A Conflict Management & Resolution -
Stanford University Graduate School Of EducationOrganizational Leadership
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West Virginia Wesleyan CollegeBusiness
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AltaHigh School
Frequently Asked Questions about Lance Black
What company does Lance Black work for?
Lance Black works for Bandwidth Inc.
What is Lance Black's role at the current company?
Lance Black's current role is Sr Director Services and Support.
What is Lance Black's email address?
Lance Black's email address is lb****@****sco.com
What is Lance Black's direct phone number?
Lance Black's direct phone number is (866) 620*****
What schools did Lance Black attend?
Lance Black attended University Of Utah, Stanford University Graduate School Of Education, West Virginia Wesleyan College, Alta.
What are some of Lance Black's interests?
Lance Black has interest in Poverty Alleviation, Economic Empowerment, Health.
What skills is Lance Black known for?
Lance Black has skills like Contract Negotiation, Cisco Technologies, Professional Services, Management, Unified Communications, Process Improvement, Routing, Strategy, Technical Support, Telecommunications, Cloud Computing, Data Center.
Who are Lance Black's colleagues?
Lance Black's colleagues are Laney Alspaugh, Gregg Henderson, Michael Nelson, Jay Demon, Stephen Bowman, Julia Finneran, Jesse Graham.
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