AeroLeads people directory · profile
Lance Black Email & Phone Number
Sr Director Services and Support
at
Bandwidth Inc.
2 work emails found
@cisco.com
1 phone found area 866
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr Director Services and Support
Location
Morrisville, North Carolina, United States
Company size
Who is Lance Black? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Lance Black is listed as Sr Director Services and Support at Bandwidth Inc., a with 1237 employees, based in Morrisville, North Carolina, United States. AeroLeads shows a work email signal at cisco.com, phone signal with area code 866, and a matched LinkedIn profile for Lance Black.
Lance Black previously worked as Sr Director Services and Support at Belden Inc. and Director Technical Support at Cisco. Lance Black holds B.A Conflict Management & Resolution from University Of Utah.
Company email context
Email format at Bandwidth Inc.
This section adds company-level context without repeating Lance Black's masked contact details.
{first_initial}{last}@cisco.com
89% confidence
AeroLeads found 2 current-domain work email signals for Lance Black. Compare company email patterns before reaching out.
Profile bio
About Lance Black
MBA, Stanford LEAD An experienced business leader at Cisco Systems. Extensive experience with change management, business development, operational excellence and people development. Currently focused on the E2E customer experience in an all cloud environment.I am passionate about building high performing cultures, developing world class talent and executing strategies at scale.
Listed skills include Contract Negotiation, Cisco Technologies, Professional Services, Management, and 8 others.
Current workplace
Lance Black's current company
Company context helps verify the profile and gives searchers a useful next step.
Bandwidth Inc.
7 roles
Lance Black work experience
A career timeline built from the work history available for this profile.
Sr Director Services And Support
Consulting services, Digital Automation Consulting, Technical Support (amers and L1 partners)
Nov 2023 - Nov 2024
Director Technical Support
-Global technical services leader with experience in multiple high complexity products and solutions including Security, Server Virtualization and currently in the Cloud Collaboration space. -Currently leading 200 technical resources in addition to 100+ resources through offshore delivery partners that deliver mission critical support for Commercial, Public Sector, Enterprise, and, Service Provider customers • Organizations are responsible for driving customer loyalty and include technical support, field service, solution, managed services, partner and escalation engineering resources (Tier I through Tier III)• Key accomplishments include change management leadership, implementation and adoption of new support models leveraging collaboration tools (CRM and crowd wisdom), enhanced job roles for managers and technical leaders and the creation of new roles within the organization around engineering engagement, technical content creation and project delivery while maintaining operational excellence• Consistently delivers operational and financial performance with budget responsibilities ranging from $20M to $40M+ annually
Oct 2019 - Nov 2023
Sr. Manager, Technical Services
Sep 2015 - Nov 2023
Manager, Technical Services
The Cisco Technical Assistance Center provides world class technical support to the customer base. TAC engineers work directly with customers to resolve complex issues, coordinating support from various business units and engineering teams. Responsibilities included:Monitor and ensure team’s technical support delivery effectivenessForecast staffing needs to balance headcount requirements against budgetIdentify pervasive customer issues and drive product and process improvements throughout the businessSingle point of contact for escalated customer issuesManage effective resolution to large and diverse scope customer reported issuesPromote technical excellence and ongoing development for a team of local and remote engineers
Oct 2009 - Sep 2015
Manager, Advanced Services
Managed overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution. Supervised 23 customer support staff with budget responsibility for headcount, development, travel and equipment. Acted as a single point of contact for Focused Technical Services on critical engagements. - Certificate of Appreciation in 2006 for outstanding contribution to the successful 2006 ISO 9001, ISO 14001 & TL 9000 External Audit of Cisco’s Business Management System.
Apr 2006 - Oct 2009
General Manager
Nerobe Llc
General Management responsibilities including process and procedures implementation and operations excellence.
Jan 2000 - Apr 2006
Team & coworkers
Colleagues at Bandwidth Inc.
Other employees you can reach at bandwidth.com. View company contacts for 1237 employees →
JB
Jill Bragg
Colleague at Bandwidth Inc.Smithfield, North Carolina, United States
View →
YT
Yolande Thompson
Colleague at Bandwidth Inc.Miami, Florida, United States
View →
KS
Karl Schweitzer
Colleague at Bandwidth Inc.Raleigh-Durham-Chapel Hill Area, United States
View →
CC
Christopher Collier
Colleague at Bandwidth Inc.Raleigh, North Carolina, United States
View →
AD
Anna Derr
Colleague at Bandwidth Inc.Cary, North Carolina, United States
View →
DO
Daryl O'Cain, Cpa, Cma
Colleague at Bandwidth Inc.Raleigh, North Carolina, United States
View →
KR
Ken Roselli
Colleague at Bandwidth Inc.Greater Chicago Area, United States
View →
JF
Julia Floars
Colleague at Bandwidth Inc.Garner, North Carolina, United States
View →
SW
Shianne W.
Colleague at Bandwidth Inc.United States
View →
ES
Erika Stevens, Enp
Colleague at Bandwidth Inc.Denver, Colorado, United States
View →
Jill Bragg
Colleague at Bandwidth Inc.Smithfield, North Carolina, United States
View →
YT
Yolande Thompson
Colleague at Bandwidth Inc.Miami, Florida, United States
View →
KS
Karl Schweitzer
Colleague at Bandwidth Inc.Raleigh-Durham-Chapel Hill Area, United States
View →
CC
Christopher Collier
Colleague at Bandwidth Inc.Raleigh, North Carolina, United States
View →
AD
Anna Derr
Colleague at Bandwidth Inc.Cary, North Carolina, United States
View →
DO
Daryl O'Cain, Cpa, Cma
Colleague at Bandwidth Inc.Raleigh, North Carolina, United States
View →
KR
Ken Roselli
Colleague at Bandwidth Inc.Greater Chicago Area, United States
View →
JF
Julia Floars
Colleague at Bandwidth Inc.Garner, North Carolina, United States
View →
SW
Shianne W.
Colleague at Bandwidth Inc.United States
View →
ES
Erika Stevens, Enp
Colleague at Bandwidth Inc.Denver, Colorado, United States
View →
4 education records
Lance Black education
B.A Conflict Management & Resolution
University Of Utah
Lead, Organizational Leadership
Stanford University Graduate School Of Education
Master Of Business Administration (M.B.A.), Business
West Virginia Wesleyan College
High School
Alta
FAQ
Frequently asked questions about Lance Black
Quick answers generated from the profile data available on this page.
What company does Lance Black work for?
Lance Black works for Bandwidth Inc..
What is Lance Black's role at Bandwidth Inc.?
Lance Black is listed as Sr Director Services and Support at Bandwidth Inc..
What is Lance Black's email address?
AeroLeads has found 2 work email signals at @cisco.com for Lance Black at Bandwidth Inc..
What is Lance Black's phone number?
AeroLeads has found 1 phone signal(s) with area code 866 for Lance Black at Bandwidth Inc..
Where is Lance Black based?
Lance Black is based in Morrisville, North Carolina, United States while working with Bandwidth Inc..
What companies has Lance Black worked for?
Lance Black has worked for Bandwidth Inc., Belden Inc., Cisco, and Nerobe Llc.
Who are Lance Black's colleagues at Bandwidth Inc.?
Lance Black's colleagues at Bandwidth Inc. include Jill Bragg, Yolande Thompson, Karl Schweitzer, Christopher Collier, and Anna Derr.
How can I contact Lance Black?
You can use AeroLeads to view verified contact signals for Lance Black at Bandwidth Inc., including work email, phone, and LinkedIn data when available.
What schools did Lance Black attend?
Lance Black holds B.A Conflict Management & Resolution from University Of Utah.
What skills is Lance Black known for?
Lance Black is listed with skills including Contract Negotiation, Cisco Technologies, Professional Services, Management, Unified Communications, Process Improvement, Routing, and Strategy.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial