Yolande Thompson Email & Phone Number

Miami, Florida, United States

Demonstrated success leading a team of seven Customer Success Managers focused on Global Accounts like Disney, FedEx, Citibank, GM to name a few and Hyperscalers such as Amazon, Alphabet, Meta, Apple, Microsoft, and Oracle.Actively engaged and supported team and customers in 3 primary focus areas: Customer Experience, Revenue Protection, and Revenue.

Miami/Fort Lauderdale Area

Collaborate, participate, and support the Carrier Relations Director to provide managerial expertise and maintain critical resource information including but not limited to legal contracts and compliance. Monitor terms and conditions of agreements to ensure accuracy.Maintain vendor “buy” relationships across North America, South America, Central America.

Miami/Fort Lauderdale Area

In charge of life cycle management of the Latin American Region and Miami customer base including growth, retention, as well as resource management, application servicing, and relationship management between customer and Global Crossing.Responsible for building strong relationships with customer contacts and demonstrating a superior level of service that.

Miami/Fort Lauderdale Area

Managed a team of 5 account managers across the international footprint including the United States, South and Central America, Puerto Rico, and the Caribbean. In charge of Top accounts worth in excess of a million dollars a month in recurring revenue.Established new markets for Premio Computer within local government agencies in Miami, Puerto Rico, Costa.

Miami/Fort Lauderdale Area

This position involved daily contact with major Latin American accounts, business-to-business marketing, prospecting and personal contact with clients. Involved travel, visiting clients and attending International and Domestic Trade Shows in US and Latin America.