Lance Brown Email & Phone Number

New Orleans, Louisiana, United States

United States

Clinton, Mississippi, United States

• Provided Level one IT Service Center support for HBC store associates in Hudson’s Bay, Saks 5th Ave, and Lord & Taylor stores.• Services included remote connecting to store registers using Dameware and Microsoft Remote Direct Connectiono (RDC) for issue troubleshooting of store sales applications, updating user account passwords using Microsoft Active Directory (AD), correcting issues Google Gmail accounts using Google Administrator• Advanced services include mainframe account… Show more • Provided Level one IT Service Center support for HBC store associates in Hudson’s Bay, Saks 5th Ave, and Lord & Taylor stores.• Services included remote connecting to store registers using Dameware and Microsoft Remote Direct Connectiono (RDC) for issue troubleshooting of store sales applications, updating user account passwords using Microsoft Active Directory (AD), correcting issues Google Gmail accounts using Google Administrator• Advanced services include mainframe account password reset for store mainframes for Saks and HBC, resetting account passwords using SmartClixx for credit dept. processing, and reestablishing access to VMware applications for call centers using VMware Administrator Viewer.• Setup troubleshooting tickets to level two troubleshooting using SMART ticket application tool. Used Google Hangouts and Zoom applications to setup communications for associates and the second level support. Show less

Flowood, Mississippi, United States

Temporary to permanent position. Helpdesk Analyst listing above is the same position.

Jackson, Mississippi, United States

Energy Corporation Windows 10 Migration project• Installed new IBM Lenovo desktop workstations and laptops with associated hardware to replace old Dell Latitude and Optiplex systems• Worked data migration for Entergy using Microsoft Corporation Data Service to transfer user data from old Dell computers to new IBM Lenovo workstations and laptops.

United States

• Installation, troubleshooting and repair of IT equipment for various clients.• Clients included WalMart, Home Depot, NCR, Compucom

Jackson, Mississippi, United States

Baptist Health Systems Windows 10 Migration and Epic Healthcare Application Install• Installation of computers, document scanners, printers, and other equipment as part of project to upgrade hardware for Epic medical software installation for hospital and regional medical clinics.• Testing of installed hardware to ensure network connectivity, connection to nearby network printers, and to ensure installed equipment has cleared TDR (Technical Dress Rehearsal) phase of project.

United States

• Installation, troubleshooting and repair of IT equipment for various clients.• Clients included WalMart, Home Depot, NCR, Compucom

Jackson, Mississippi, United States

• Installation of U-Scan, TeamPOS2000 (TP2K), and Fujitsu RCAT, Primepower servers, Primergy servers, and Eturnus storage systems for various clients• Upgrading of U-Scan, TP2000 POS, NCR POS, IBM POS, and Fujitsu RCAT, Primergy servers, and Eturnus storage systems to maintain operational performanc• Troubleshooting and maintenance of client U-Scan, TP3600, TP3000, TP2000, NCR POS, IBM POS, and Fujitsu RCAT, Primergy servers, and Eturnus storage systems for local… Show more • Installation of U-Scan, TeamPOS2000 (TP2K), and Fujitsu RCAT, Primepower servers, Primergy servers, and Eturnus storage systems for various clients• Upgrading of U-Scan, TP2000 POS, NCR POS, IBM POS, and Fujitsu RCAT, Primergy servers, and Eturnus storage systems to maintain operational performanc• Troubleshooting and maintenance of client U-Scan, TP3600, TP3000, TP2000, NCR POS, IBM POS, and Fujitsu RCAT, Primergy servers, and Eturnus storage systems for local clientele• Maintaining a local parts hub for client stores Show less