Lance Bunch Email & Phone Number

Dallas, Texas, United States

Rexburg, Idaho, United States

• Utilized the Ivanti ticket system to organize Service/Incident requests and close 98% of them within breach periods
• Coordinated with fellow IT Technicians when handling Priority 1-3 issues, resolving them in no more than 4 hours
• Monitored servers and networks using SolarWinds, reporting inconsistencies, failures, and warnings to superiors
• Conducted thorough organization of employees through Active Directory and associated groups
• Labored in Microsoft technologies to deploy, repair, and upgrade end user assets
• Inscribed Knowledge Base articles for the use of the IT team to train new technicians more efficiently

Rexburg, Idaho, United States

• Cared for fellow operators through Teams communication and shift swapping
• Participated in disciplinary huddles enforcing company policies and training opportunities
• Mentored new hires in QA specifics and questions giving them confidence to succeed
• Collected QA stats associated with our team, compiled them in Excel, and delivered them to supervisor

Rexburg, Idaho, United States

• Rapidly mastered various medical, low-priority, and inbound dealer Action Plans through careful observation and timely execution
• Diminished Active Handling Time by 27.4% due to hotkey memorization
• Obeyed Coach’s feedback, achieving an average of 97% in all QA scores

Rexburg, Idaho, United States

• Researched modern specifications to build affordable computers and sell them for 20% profit
• Diagnosed customers’ personal computers, repairing both software and hardware errors averaging 5 hours per computer
• Visited sites of 50+ customers to run various jobs including networking, computer, and other technical issues resulting in loyalty with the company and problems being resolved

Rexburg, Idaho

• Built trust with fellow mentors by meeting one on one with them to resolve concerns and answer questions
• Coached 20+ students on a weekly basis to help them improve their professional development and achieve specific job positions or internships
• Studied new and innovate ideas to build one’s professionality, further coaching abilities and answer students’ questions, accelerating their rate of success
• Communicated with fellow mentors weekly to ask questions, and council on personal ways of improvement to ensure the students received the highest quality services and returned regularly

Herriman, Utah

• Oversaw and taught portioning of products to maximize company profit without compromising customer satisfaction
• Managed weekly product orders by counting stock and following order trends, decreasing costs by 6%
• Handled a variety of orders at rushed times without sacrificing quality of the products, my appearance, or personable customer interaction

Parker, Colorado

• Assisted in organization of crew members increasing efficiency by 30% during 4-5 hour rushes
• Enforced and participated in company policies, receiving “A’s” when inspected by corporate
• Participated as lead closer, lessening the daily labor costs by 5%