Provide client support and technical solutions via e-mail and over the phone. Advise clients in CMS structure and product integration with their existing infrastructure.Provided training to clients in the use and implementation of our product and services.Identify, correct, and/or advise solutions to issues in relation to clients requirements.Performed quality assurance of software for both in-house and end users. Determined and documented any area that are experiencing issues or may need improvement.Composed technical documentation for our various API's.Responsible for customer satisfaction and the quality of support they receive. Developed in-house applications to assist in actives and management of daily tasks.Designed custom application for clients to assist them in their workflow and implementation of products.