Lance Elliott

Lance Elliott Email and Phone Number

Customer Experience and Project Management @ Filevine
provo, utah, united states
Lance Elliott's Location
West Valley City, Utah, United States, United States
Lance Elliott's Contact Details

Lance Elliott work email

Lance Elliott personal email

n/a
About Lance Elliott

I have curated an organized, people-oriented leadership style over years of experience managing diverse and multi-functional teams. I have successfully developed new technically skilled teams ranging from API specialist technical support, to quality assurance teams, facilitating improvement in customer experience, employee satisfaction, and actionable quality reports.I have enjoyed a broad range of managerial experiences throughout my career including Department Directorship, Technical Team Management, Quality Assurance Management, Project/Product Management, and Customer Retention Management via Implementation Projects and specialized handling of at-risk accounts.

Lance Elliott's Current Company Details
Filevine

Filevine

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Customer Experience and Project Management
provo, utah, united states
Website:
filevine.com
Employees:
235
Lance Elliott Work Experience Details
  • Filevine
    Product Expert
    Filevine Apr 2024 - Present
    Spearheaded three-pronged efforts around enablement; Internal Enablement, Certified Partner Enablement, Continued Customer EnablementLMS Management; Vetted existing resources, then edited existing courses and information, and created new courses where needed.Collaborated with Partner Team to revamp Partner Implementer certification processes.
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  • Unemployed At This Time
    Seeking New Management Opportunites
    Unemployed At This Time Jul 2023 - Apr 2024
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  • Fishbowl
    Manager Of Customer Success Quality Assurance
    Fishbowl Feb 2023 - Jul 2023
    Salt Lake City Metropolitan Area
    I rebuilt the Quality Assurance team from the ground up, leading a small, effective team, cross-collaborating with department heads and pertinent team leaders to establish goals and expectations for effective and actionable quality assessments to improve the customer experience.
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  • Fishbowl
    Associate Director Of Support
    Fishbowl Mar 2021 - Jul 2023
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  • Fishbowl
    Technical Support Manager/Integrations Specialist Team Manager
    Fishbowl Mar 2022 - Feb 2023
    I managed multiple support teams during this time, most notably I rebuilt a team of integrations technical support help for plugins that worked with Fishbowl's Inventory Management Software after it had been disbanded the year before. I worked closely with a small, effective team of talented individuals, cross-collaborated with our development and sales departments, and curated a successful, customer-centric culture of quality and efficiency.
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  • Fishbowl
    Software Trainer
    Fishbowl Feb 2019 - Mar 2021
    I consulted with customers both remotely and onsite to best help Fishbowls proprietary software meet their needs, and implement best practices for their business.
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  • Contact Generators
    Co-Founder, Customer Operations
    Contact Generators Jan 2017 - Feb 2019
    I worked with a small group of partners to establish an SEO focused Web Marketing Firm. My role centered primarily around account management, while helping guide our company vision in a customer focused way. Eventually we separated and disbanded the firm, but I learned a lot about entrepreneurial principles and managing skill allocation along the way.
  • Jive Communications, Inc
    Project Manager
    Jive Communications, Inc Aug 2015 - Jan 2017
    I handled the onboarding of enterprise accounts to a new VOIP system, and onsite coverage for the greater northern California area. I utilized both Waterfall and Agile Project Management techniques, including Scrum, for different aspects of my responsibilities.

Lance Elliott Education Details

Frequently Asked Questions about Lance Elliott

What company does Lance Elliott work for?

Lance Elliott works for Filevine

What is Lance Elliott's role at the current company?

Lance Elliott's current role is Customer Experience and Project Management.

What is Lance Elliott's email address?

Lance Elliott's email address is la****@****ory.com

What schools did Lance Elliott attend?

Lance Elliott attended Western Governors University.

Who are Lance Elliott's colleagues?

Lance Elliott's colleagues are Cindy Brown, Cat Briggs, Preston Jenkins, Spencer Sorensen, Alessandra Cragun, Alex Pearson, Ricardo Goncalves.

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