Lance Griffith Email & Phone Number

Greater Philadelphia Area

Lead enterprise intranet content strategy using Microsoft SharePoint 2013 online content managementsystemEstablish best practices for content quality control and information architecture via the intranetgovernance planDevelop reports of content traffic and establish schedule for regular assessment to support thedevelopment of content strategies and communication plansResearch, test and track internal enterprise search performance and results to improve productivityand accessibility of contentLead the development and documentation of Standard Operating ProceduresExecute production projects requested by internal clients

Greater Philadelphia Area

Provided administrator-level Learning Management System support for the hospital’s Leadership Institute learning events, including: designing and disseminating learner evaluation reports; tracking and reporting training compliance; creating scheduled sessions in the LMSCreated master schedule of over 100 learning events per yearCoordinated all aspects of classroom-based learning events, including: facilitator and room assignment; catering; set up and breakdownManaged DISC behavior assessment sessions for all Human Resources Business PartnersAdministered 360 Degree Feedback process for hospital leadersEstablished and maintained vendor and contractor relationships

Blue Bell, Pa

Administer Cornerstone OnDemand Learning Management System for 10,000+ employeesDesign, test and dynamically assign certifications and curricula for diverse populations of employeesPartner with subject matter experts to create and deliver engaging in-person and E-learning modulesManage system permissions by organizational unit (OU) structureCreate and distribute learning reports including transcript, gap and certification reports Configure LMS-generated e-mails and delivery settingsSchedule and facilitate weekly new hire orientations and regular company-wide staff trainingsDevelop meticulous standard operating procedure (SOP) and workflow guides for company-wide training processesProvide LMS support via phone, e-mail and in personFacilitate recurring LMS forums/workshops for users at all skill levelsServe as liaison between ADP/Cornerstone OnDemand and NHS Human Services

Coordinated and facilitated weekly new hire orientations and regular company-wide staff trainings in topics including OSHA compliance, escalation management, cultural diversity, and fire and electrical safety in the workplaceImplemented and managed NHS’s Learning Management System (LMS), Cornerstone On-Demand, for 10,000+ employeesCreated and delivered in-person and electronic training modules and Standard Operation Procedure guides via Adobe Captivate to foster professional development among NHS employees; follow-up assessments confirmed the effectiveness of these modules Managed instructor-led training (ILT) events and sessionsIncreased revenue by 200% in less than 2 years by developing a new marketing strategy to secure new business and negotiating lower fees with vendorsEvent management including space allocation, technology acquisition and coordination of catering for daily conferences and events Established impeccable customer service standards and best practices, resulting in the acquisition of new and repeat business Maintained company’s monthly training and professional development calendars

Highland, Ca

Created high quality, compelling organization-wide employee communications delivered through a variety of channels (e-mail, employee self-service website, print)Partnered with senior leadership to organize programs to enhance employee engagementCounseled, supported and partnered with organization leaders to communicate with impactWorked remotely to draft, review and edit essential internal communications prior to distribution to ensure accuracy, clarity and appropriateness

Greater Philadelphia Area

Coordinated the Drexel Liberty Scholars program, which provides 100% tuition scholarships to fifty academically talented but high-need Philadelphia high school students per academic yearProvided efficient and courteous financial aid counseling in person and via e-mail and phone to Drexel students and their families Served as the Financial Aid liaison for the university’s weekly Financial Aid Appeals committeeProcessed and protected sensitive student data, including financial information

Greater Philadelphia Area

Consolidated two marketing offices in order to cut costs and increase efficiency and productivityInstituted new training processes for the department, where none had previously existed Managed candidate selection, including conducting interviews and extending employment offersTrained and oriented all new employees on topics from customer services to use of electronic ticketing systemExecuted managerial duties including employee scheduling, budgeting, and payrollDeveloped and implemented strategies to maintain high levels of customer serviceLed expansion of the organization’s Internet presence

Annapolis, Md

Trained employees and fellow managers through staff development workshops and eventsCollaborated with senior management team to lead opening of new store location Managed daily store functions, including finances, supply inventory, and inter-store communications

Stevensville, Md

Independently designed curricula and taught lessons for three different classes per semester in English, theatre and mythologyPartnered with school’s Academic Dean to ensure students’ academic successDirected theater productions, with responsibilities ranging from budgeting to marketingCoordinated fundraising efforts to benefit the drama department