Refers patients with questions regarding financial liability to appropriate resource(s).Accepts medical authorization or referral forms, if appropriate.Processes key documents to facilitate obtaining insurance information.Provides payment estimates for out of pocket costs.Educates patients/families on the use of registration kiosks or online systems.Identifies routine issues and escalates to Supervisor, Patient Access.Processes insurance claim… Show more Refers patients with questions regarding financial liability to appropriate resource(s).Accepts medical authorization or referral forms, if appropriate.Processes key documents to facilitate obtaining insurance information.Provides payment estimates for out of pocket costs.Educates patients/families on the use of registration kiosks or online systems.Identifies routine issues and escalates to Supervisor, Patient Access.Processes insurance claim forms.Reviews claims/accounts for complete information, corrects and completes forms to ensure accuracy.Accesses information and translates data into information acceptable to the claims processing system.Prepares claims for return to provider/subscriber if additional information is needed.Maintains all appropriate claim files and follows up on suspended or outstanding claims.Identifies, researches, and resolves issues related to coordination of benefits, subrogation, and general inquiry issues, then communicates the results.Identifies routine payer or provider issues and escalates to Lead Patient Financial Services Representative.Acts as a point of contact for assigned payers.Maintains compliance with HIPAA and other regulatory requirements throughout all activities. Protects the safety of patient information by verifying patient identity to preserve the integrity of the patient record and ensures all records are complete, accurate, and unique to one patient.Performs pre-registration, insurance verification and financial clearance activities in a variety of settings and for multiple patient types. Communicates frequently with patients/family members/guarantors, and physicians or their office staff in the deployment of key activities. Interviews patients to collect data, initiates electronic medical records, validates and enters data related to procedures, tests and diagnoses. Show less