Lance Johnson Email & Phone Number

Owings Mills, Maryland, United States

• Performs monthly BCC audits, conducting coaching and feedback sessions to review any errors or discrepancies with broker specialist.
• Audit small to large group contracts for accuracy based on requested changes, coordinating with contract specialist to provide feedback.
• Conduct benefit audits using the Facets program, ensuring all benefit information (deductibles, coinsurance, copays) is accurate before production release.
• Assist in development of special department projects and participate in divisional projects.

Hanover, Maryland, United States

• Managed and resolved complaints/issues on DOD account profiles while overseeing implementation and contract deliverables.
• Collaborated monthly with key stakeholders, addressing outstanding issues, and project statuses through presentations, and documenting updates to improve customer experience.
• Performed daily audits on DOD accounts using Microsoft Excel to ensure invoice accuracy and compliance with contract terms.
• Provided coaching and training to customers on accessing and utilizing the online business portal.

College Park, Maryland, United States

• Investigated and researched inventory discrepancies using databases, reports, transfers, delivery manifests, customer transactions, and theft logs.
• Generated weekly Microsoft Excel reports for the sales team, highlighting opportunities and discontinued articles.
• Managed inventory document retention, ensuring tools, reports, and documents are saved daily and storied until shredded.
• Supported and facilitated training for inventory processes, certifying counters, transfer type management, and follow-up conversations.

College Park, Maryland, United States

• Planned, managed, organized, and monitored inflow processes to ensure products are available for customer purchase upon store opening.
• Created Microsoft Excel documents to forecast and manage sales locations, indicating replenishment opportunities/needs.
• Maintained inflow delivery truck manifests, sales reports, and action plans while adhering to the retention process.
• Utilized Kronos to create weekly schedules, adjusting for breaks, lunches, PTO, training, new employee onboarding, team meetings, and special projects.

College Park, Maryland, United States

• Managed monthly meetings with delivery vendors covering handout processes, claims, upcoming store events, and delivery/assembly window capacities.
• Partnered with sales, warehouse, and operations department to establish internal working agreements, to clear customer case queue to meet compliance standards.
• Led and coached peers in home delivery, full-serve handout, returns, and resolutions during one on ones and weekly team meetings.
• Utilized Kronos to create weekly schedules, adjusting for breaks, lunches, PTO, training, new employee onboarding, team meetings, and special projects.

Bachelor'S Degree, Cybersecurity Technology

High School Diploma

Bachelor Of Science, Cyber/Electronic Operations And Warfare