Lance K. Email & Phone Number

Greater Minneapolis-St. Paul Area

• Work in conjunction with the VP of Operations to ensure the operational strategy supports the overall vision of the organization and execution through the services we market to our customers.• Own the P&Ls for all Pilot Last Mile locations, including monthly audits, trend summaries, and presentations for executive review. • Produce multi-period financial forecasts and present resource scaling suggestions to the executive team.• Utilize financial and service-related data points to present ad-hoc analytical insight for senior leadership team digestion. • Oversee integration efforts with customers, and third-party systems to streamline communication and reporting capabilities.• Own integration of internal systems and operations to achieve synchronization with the broader Pilot network.

Greater Minneapolis-St. Paul Area

• Manage Reverse Logistics operation team, including it’s Profit and Loss.• Created and manage an Excel based dashboard for team members to generate better visibility and accountability to each leg of transport divided by geographical zone.• Developed supplier management processes and reporting tools to improve visibility as well as accountability across internal operations staff and our supply chain. Resulting in a reduction of inbound transit time by 30% and problem shipments by 80%. • Responsible for creating company based reporting that manage all segments of business. • Responsible for reporting and managing monthly, quarterly and annual performance metrics.• Work directly with the Chief Operations Officer to establish key financial and performance goals that align with corporate strategy. • Monitor growth objectives, margin expectations and profitability. Make proactive adjustments to suppliers base to ensure optimum supplier based on performance and profit.

Greater Minneapolis-St. Paul Area

• Managed the relationships for all Reverse Logistics accounts.• Founded & implemented nationwide damage mitigation effort that resulted in a 40% reduction in damages. • Key player in the roll-out of a distribution center in Los Angeles, resulting in a 60% reduction in return product turnover time. • Identified, created and implemented new processes to reduce return error rates via automation and technology integration. • Monitored, analyzed and reported account-based KPIs related to transit performance, claims exposure and financial status. Presented monthly status to Director of Operations and Executive team.• Monitored team member KPIs and set goals to increase efficiency.

Greater Minneapolis-St. Paul Area

• Co-created geographical zone structure for operations team to improve supplier relationships and accountability• Owned KPI reporting. Metrics were used for account reviews and bonus incentive plans.• Managed a team of eight people. Recruiting/on-boarding to maintain a properly staffed team.• Accountable for writing standard operating procedures and statements of work.• Implemented distribution center in Newark, NJ that reduced costs & damages by 20%.• Responsible for updating/maintaining training documents as team structure and roles evolved.

Hopkins, Mn

• Managed and monitored an asset-based FTL and LTL transportation company.• Developed and maintained partnerships with shippers and third-party logistics companies.• Troubleshot day-to-day issues with business partner and drivers. • Main decision-maker for business investments and expenses in a co-owner capacity.• Developed, adjusted and executed quarterly/monthly plans.

Shakopee, Mn

• Client-facing Service Manager charged with building trusting relationships and ensuring repeat business.• Managed and resolved client and staff issues by dissolving situations and providing solutions.• Managed a team of 10 technicians and responsible for productivity and execution of monthly, quarterly goals.• Generated repair quotes for clients and communicate repair status and costs.