Lance Moore
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Lance Moore Email & Phone Number

Software Developer 1 (Actual Function: Technical Support) (Same position just a job title change) at Charles Schwab
Location: Omaha, Nebraska, United States 8 work roles 1 school
1 work email found @schwab.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email l****@schwab.com
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Current company
Role
Software Developer 1 (Actual Function: Technical Support) (Same position just a job title change)
Location
Omaha, Nebraska, United States
Company size

Who is Lance Moore? Overview

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Quick answer

Lance Moore is listed as Software Developer 1 (Actual Function: Technical Support) (Same position just a job title change) at Charles Schwab, a company with 20505 employees, based in Omaha, Nebraska, United States. AeroLeads shows a work email signal at schwab.com and a matched LinkedIn profile for Lance Moore.

Lance Moore previously worked as Telephony Associate at Charles Schwab and Application Support Specialist at Motili. Lance Moore holds Pastoral Ministries And Intercultural Missions from Grace University.

Company email context

Email format at Charles Schwab

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{first}.{last}@schwab.com
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Profile bio

About Lance Moore

I am passionate about advancing my application support skills and knowledge to improve the customer experience by finding root causes of problems rather then focusing on symptoms..I began my journey into learning Genesys products when I was brought on by Centurylink in 2011 to support their multi-tenant platform. I learned quickly not only their platform but also the other third party applications that interacted with it like Virtual Hold.

Listed skills include Vpn, Software Documentation, Sharepoint, Computer Hardware, and 13 others.

Current workplace

Lance Moore's current company

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Charles Schwab
Charles Schwab
Software Developer 1 (Actual Function: Technical Support) (Same position just a job title change)
san francisco, california, united states
Website
Employees
20505
AeroLeads page
8 roles · 23 years

Lance Moore work experience

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Software Developer 1 (Actual Function: Technical Support) (Same Position Just A Job Title Change)

Current

Omaha, Nebraska, United States

I provide direct technical support for 17,000+ agents among 2000+ teams depending on the following platforms and systems:o Nice InContacto Genesys PureConnect (Genesys On-pemises) o Genesys MultiCloud CX (Schwab Chat/Email)o Genesys Engage Cloud (Schwab International)o Nuance IVR

Nov 2019 - Present

Telephony Associate

Greater Denver Area

Nov 2019 - May 2024

Application Support Specialist

Greater Denver Area

Jun 2019 - Nov 2019

Engineer Iii - Systems

Greenwood Village, CO

I support Ticketmaster's Genesys platform in both NA and in the Asia Pacific.I am responsible for maintaining the health of the platform including patchingI work on deploying new features for Workspace Desktop Edition features such as Interaction Search, Queue Search, Chat Monitoring, and modifying column and stat visibility in the stat gadget, My.

Sep 2015 - Dec 2018

It Operations Tech 2

Mineral Road Location, Littleton

I support more than 150 customers with CTL/Genesys customer built call center applications. I also support more then 200 customers with their custom hosted interactive voice response systems. I am part of the Project Team which provides advanced support to the Contact Center team. This includes two aspects. The first is that I provide intensive.

Aug 2011 - Sep 2015

Senior Help Desk Analyst / Backup Team Lead

  • Senior Help Desk Analyst –
  • Provided technical / NOC support for the 2010 Decennial Census. This included coordinating efforts during critical outages with technical engineers in order to minimize impact and restore services quickly and.
  • Quickly learned new applications, systems and hardware and demonstrated the capacity to pass the information on by creating and collaborating on the majority of the training documents for the Census NOC
  • I was entrusted as a part of the Account Management team with auditing work and managing queues and personnel to support our 26 call centers nationwide.
  • I also was given the responsibility of filling in for Team Leads during times when coverage was needed.
Oct 2009 - Aug 2010

Tier One Help Desk Support Analyst

 Answered client’s questions involving Windows XP and all Office and Outlook versions, as well as other software. Provided first call resolution of client’s technical problems with computer performance and network connectivity. Assisted clients at home with remote troubleshooting and resolving VPN connectivity problems. Researched customer problems and.

Sep 2008 - May 2009

It Help Desk / Claims Printer

* Repaired and upgraded all computer equipment to include troubleshooting and fixing problems on printers and faxes.* Created and deployed multiple Ghost images as well as direct software installations. * Provided direct leadership in identifying, managing, and meeting internal client requirements and expectations.* Administered company workstation assets.

2003 - 2006 ~3 yrs
Team & coworkers

Colleagues at Charles Schwab

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1 education record

Lance Moore education

FAQ

Frequently asked questions about Lance Moore

Quick answers generated from the profile data available on this page.

What company does Lance Moore work for?

Lance Moore works for Charles Schwab.

What is Lance Moore's role at Charles Schwab?

Lance Moore is listed as Software Developer 1 (Actual Function: Technical Support) (Same position just a job title change) at Charles Schwab.

What is Lance Moore's email address?

AeroLeads has found 1 work email signal at @schwab.com for Lance Moore at Charles Schwab.

Where is Lance Moore based?

Lance Moore is based in Omaha, Nebraska, United States while working with Charles Schwab.

What companies has Lance Moore worked for?

Lance Moore has worked for Charles Schwab, Motili, Ticketmaster, Centurylink, and Teletech Government Solutions.

Who are Lance Moore's colleagues at Charles Schwab?

Lance Moore's colleagues at Charles Schwab include Christina Hoffman, Rohit M, Abhishek Pragada, Ros Carpio, and Jennifer Bethancourt.

How can I contact Lance Moore?

You can use AeroLeads to view verified contact signals for Lance Moore at Charles Schwab, including work email, phone, and LinkedIn data when available.

What schools did Lance Moore attend?

Lance Moore holds Pastoral Ministries And Intercultural Missions from Grace University.

What skills is Lance Moore known for?

Lance Moore is listed with skills including Vpn, Software Documentation, Sharepoint, Computer Hardware, Troubleshooting, Access, Security, and Networking.

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