Lance L. Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Security Audits and Vendor Assessments: I regularly perform security audits and assess vendor risks to identify vulnerabilities, ensuring our systems are secure. I also handle the documentation of these processes to maintain clear and consistent security records.System Monitoring: I oversee the daily operations of our security systems, monitoring for any unusual activities and promptly adjusting our defenses as needed.Incident Response: I respond to security incidents by analyzing and managing situations as they arise, ensuring quick resolution and minimal impact.Collaborative Compliance: I work with departments like Legal and HR to manage and track security risks and ensure compliance across the board.Security Training and Policy Enforcement: I provide security training to our team members, helping to increase awareness and enforce our firm’s IT security policies.Project Leadership: I represent the security perspective in project meetings, ensuring that security is considered at every stage of project execution.

Houston, Texas, United States

Expert Problem Solving: I specialize in providing the highest level of support for the firm’s software applications. Whether it's a complex issue that's escalated or routine maintenance, I'm on it—diagnosing, resolving, and ensuring everything runs smoothly.Application Lifecycle Management: I oversee our applications from end-to-end. This includes maintaining current systems, testing new updates, deploying fresh solutions, and either integrating or phasing out technologies as needed.Project Leadership and Innovation: I lead critical projects to launch new applications and upgrade existing ones, always looking for ways to automate processes and improve efficiency. My role is pivotal in steering these projects toward successful completion.Strategic Collaboration: Working closely with diverse teams across Moss Adams, I provide technical expertise that supports our firm’s strategic initiatives. I thrive in our culture of collaboration, contributing to projects that enhance our firm's ability to serve our clients effectively.Continuous Learning and Improvement: In line with Moss Adams’ values, I embody traits like intellectual curiosity and a growth mindset, constantly seeking new knowledge and skills that enhance my work and the firm's objectives.Communication and Documentation: I document meticulously and communicate proactively with stakeholders at all levels, ensuring transparency and alignment on project statuses and application health.

United States

• Responsible for resolving basic internal customer issues with design applications reported to us via phone, chat, web, online forums, and other channels• This position supports all Global Practices and Regional Offices nationwide• Provide on call support for applications requiring availability beyond normal business hours• Provide feedback and recommendations to improve systems performance and optimize operating environments• Conduct root cause analysis, investigate, and document findings and solutions• Meet with customers and internal and external staff to collect and disseminate information, requirements, and guidance• Provided timely support for hardware, software, and network-related issues, responding to and solving between 100+ weekly tickets for 750+ onsite and remote users• Answers incoming calls, emails, and chat sessions from internal clients to document minor issues• Troubleshoots minor issues and assist with troubleshooting critical issues that have been reported• Assists in development and maintenance of knowledge base articles• Interprets and applies internal IT processes• Assists other team members with making follow-up calls regarding client problems• Communicates progress, document issues and resolve problems for customers• Escalates unresolved issues to section manager as required in a timely manner.• Remains informed on improvements in supported products relevant to AEC industry.• Assists with deploying specialized applications for various business units• Participates in application testing and provide feedback to section manager, project manager or service owner• Participates in evaluation of specialized technologies.• Attends local user group meetings and conferences relevant to AEC industry or information technology.• Provides peer-to-peer training for customers.• Executes all other duties as assigned.

Magnolia, Tx, United States

Provide a combination of phone-based and front-line technical support to end-users on applications and access support issues to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.Completed user setup with various railroads to ensure successful EDI connection. A test software release for bugs and functionality Created knowledge base documents and User guides for customers and users.Record customer change requests and technical requirements.Support customers and users in software, programs, and operational instructions.

Houston, Texas

Configure, set-up, test, and troubleshoot a variety of wide variety hardware along with coordinating variousmoves and upgrades to hardware and software programs.● Assist in researching, recommending and implementing new technologies, solutions, and features to improveperformance and reliability of services and systems.● Install, test and troubleshoot a wide array of software applications including multi-platform operating systems.● Provide a combination of phone-based and front line technical support to end-users on systems, applicationsand hardware support issues in order to assess their needs, provide information or assistance, resolve theirproblems, or satisfy their expectations.● Maintain IT asset information including desktop hardware and peripherals inventory within the assetmanagement system and in accordance with established procedures and assist in desktop hardware andperipheral asset refreshes and the end of life process of retired equipment

Houston, Texas Area

Worked closely with Geologist for specific hardware and software needs; built high-end workstations, installedand configured software which includes but is not limited to ArcGis, IHS Kingdom Suites & Petroleum ExpertsIPM Suites.● Provided timely support for hardware, software and network-related issues, responding to and solving between80-90 weekly tickets for 250+ onsite and remote users.● Document incidents and resolution in Kace before ultimately switching to Jira Service Desk.● Create, modify and disabled user accounts in Active Directory & Adaxes (Active Directory Management andAutomation Provisioning Tool).● Company-wide Hardware & Software refresh; replaced Dell Latitude 6420s with 7389s. Moving from Windows 7to Windows 10.● Configured and deployed Cisco IP Phones (7281s, 7841s & 8851s) via Cisco Call Manager for office andconference room use.● Provided remote support using ConnectWise and GoToAssist to ensure quality service for all users.● Built an internal wiki with technical documentation in Confluence for knowledge based instructional materials.

Houston, Texas Area

Provided tier-I & tier 2 support and resolved tickets regarding desktop, printer, phone and office equipmentissues for 850+ onsite and remote end users .● Applied IT concepts, principles, methods for effectiveness and quality of work.● Provided remote support using Tivoli Remote Control.● Performed troubleshooting for Office 2016 and 365 suite.● Wrote knowledge base articles for troubleshooting, software configuration and updates.● Provided troubleshooting support for Java related issues.● Created, modified and deleted accounts in Active Directory.

Fort Gordon, Georgia

• Supervise, install, operate and performs unit level maintenance on multi functional/multi user information processing systems, peripheral equipment, such as desktops, laptops and printers.• Configured Cisco Switches & Routers.• Configured and deployed Cisco IP Phones via Cisco Call Manager

Cybersecurity, Computer Science

Computer/Information Technology Administration And Management