Lance M. Email & Phone Number

United States

United States

Tysons Corner, Virginia, United States

- Served as Systems Administrator for a large number SAAS apps (OS X Server)- Served as JumpCloud Integration specialist and integrated numerous SAAS apps into the platform - Manages users and groups using LDAP and/or Active Directory.- Ensures endpoint security through antivirus, anti-spam, firewall, patching, two-factor authentication. - Provides top IT Support to over 300 internal employees- Monitors the platform and network to identify, resolve or escalate, and document issues through ticketing system (Jira).- Coordinates and schedules troubleshooting endpoints and 3rd party applications. - Maintains user accounts, passwords, data integrity, system access and security within policy. - Maintains standard operating procedures, best practices, and customer service guidelines.

Tyson'S Corner

- Apple Mac and iOS certified technician - Strong knowledge in both Windows 10 and Mac OS - Provide in-store support for thousands of Apple customers with technical advice while re building relationships and creating promoters of the brand.- Proactively and timely diagnose, repair hardware and software issues with all iOS devices- Curated new ways to accommodate more customers - Quickly diagnose product issues on the spot, explaining situations with patience and empathy.- Performed yearly with high Net Promoter Score (90% and above)

Tysons

- Coordinated and Ran Hiring Events- Prepared and trained new employees in all aspects of Apple Retail Store- Constructed schedule for onboard employees

Mclean, Virginia, United States

- Drive sales and awareness of new products to all of our business clientsWorked one on one with new business executives to create the best work environment for their business. - Setup and installed hardware and software in offices- In my first 5 months, exceeded quote by 110% , in following 6 months, exceeded quota by 120%.

Tyson'S Corner

-Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.-Strong interest in technology, particularly Apple products, and agility at learning new products and features.-Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.