Lance Murphy Email & Phone Number

Visionary team leader and talent development coach who has repeatedly built successful teams that get world-class results. Training developer and facilitator with 20 years of experience crafting and evolving intuitive, discovery-based training experiences that effectively empower learners to become performers and other trainers to train with similar excellence. Relentless learner applying new and legacy skills to help people grow into creative and effective team members and leaders. My supervisors, peers and employees describe me as an exceptional communicator, performance catalyst, vision caster, strategic thinker, motivator, and caring coach who helps others learn and succeed in individual and team performance. My 20 years of experience as a servant-leader in non-profit organizations has helped me develop a creative, compassionate, and relational style of influence, training, and motivation.

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  People Experience Manager

  Apple

  May 2008 - Present - Raleigh-Durham, North Carolina Area

  After many years and positions at Apple my successes in creating a culture of engaged team members and an environment that establishes world-class training and development experiences opened the door for me to move into an HR manager role. In this role I am responsible for designing strategies that lead to innovative and effective programs for leadership development, team development, performance growth, hiring and staffing, sales and customer experience training, and team engagement. Included in this work is daily ground level coaching to help team members improve their impact on measurable results and continue their movement forward in a development plan focused on their personal and professional goals.Before moving into the People Experience Manager position I served teams at Apple in many other roles. For the majority of my time (2010-2019) I operated as a Business and Sales Manager. My work focused on training teams in Apple's sales process, crafting long-term and short-term strategies to impact Apple growth in the Business community, and training other leaders at Apple to support the sales process effectively. In this role, the teams I led and trained had top of region results almost every quarter in key priority metrics. These results grew out my efforts to create highly driven and engaged sales teams that were empowered to innovate effectively and take ownership of the customer experience.While at Apple my official and anecdotal feedback suggests my strengths are: designing and delivering impactful training and developmental experiences; fostering a culture of innovation and highly motivated team members; effectively creating and communicating vision and purpose, designing strategies and processes that lead to better experiences for the customer and our team while also achieving world-class results; developing individuals on my team by helping them uncover their strengths and achieve their personal and professional goals by leveraging those strengths.