Lance Shaw Email & Phone Number

Lancaster, Ohio

Assist Customers with all aspects of the Verizon portfolio of retail products and services

Heath, Ohio

• Professional Sales Representative • Consultant Selling Strategy• Applying Honda core business strategy to leverage Honda products• Using Hinderer Advantages to promote the dealerships brand

Newark, Ohio

• 911 Dispatch• Computer Aided Dispatch (CAD) trained• EMD/EPD/Fire software trained• CPR certified

Lancaster, Ohio

• Acting Store Manager from February 2015 to May 2015 top 10 percent in the market• Finished rank top 5% in 2200 store footprint Feb. 2015• Train develop staff and put together action plan for sales development• Work alongside store manager to observe and develop corporate strategy to advance YoY/MoM improvement for sales and operations • 3.5 x’s higher closing rate on strategic products vs. national rate • Only store in region to score a 90% or higher in store audit a standard of operational excellence• Develop staffs career goals within or outside the retail division• Audit all cash including petty cash and deposits daily

Chillicothe, Ohio

• Responsible for ensuring coding of discounting/crediting accounts and equipment was correct. Audit all credits/debits and sales every week• Role play with staff for training scenarios for development• Audit time cards• Hold sales staff accountable to AT&T sales process and behaviors• Handled all customer escalations with resolution and upsell strategy

Lancaster, Ohio

• Responsible for following the AT&T selling process and executing the Key behaviors.• Sold from the complete portfolio of AT&T’s retail and small business services and products for both wired and wireless• Grew revenue and key metrics MoM/YoY • 2009-2012 Orange Bar Winner. Top 10% in region• 2007 AT&T Summit Winner. Highest award in sales top 3% in the company

Reynoldsburg, Ohio

• Sold all large ticket audio video purchases• Scheduled deliveries of multiple ticket purchases and arranged transfer from store to DC• Millionaire Club winner sold over one million dollars in electronics for the year 2002

Strong focus of demonstrating new technologies for consumers and answer questions about these technologies.

Managed day to day store operations and it's staff of fifty. Managed the hiring, training and discipline of personnel.