Lance Shurtleff Email & Phone Number

Improved systems for hiring and maintaining retaining all levels of restaurant management.Created detailed recruiting and talent reports for the Franchise Director.Executed high volume recruitment to ensure every location was properly staffed.Collaborated directly with the Franchise Director to identify and tackle recruitment and retention opportunities.Initiated referral and recruiting campaigns to boost candidate volume.Established a pipeline of GMs and other leadership roles to streamline future hiring.Worked directly with college and high school campuses and councilors to provide employment and professional development opportunities.

Ensured peak customer satisfaction while selling high ticket spa solutions.Developed integral relationships with clientele resulting in repeat business.Executed sales development calls with existing and prospective customers to maintain a strong pipeline.Ensured meaningful and valuable interactions following purchase providing a positive experience.

Utah, United States

Led Popeyes franchise operations throughout the state of Utah (15 locations and 3 District Managers), achieving several best-in-franchise results through effective, seasoned leadership: * Labor: Improved Labor 15%, savings cost. * Cost Saves: Reduced food and paper cost by 10%.* Customer Satisfaction: Reduced number of customer complaints by 50%.* Brand Standards: A-tier ( 3 in franchise.* Achieved 3rd highest food safety control rating in franchise.* Improved work place training completion by 23%

Utah, United States

⁃ Traveled to several stores in various markets to manage franchise ownership transitions with localcrews. This involved training, mentorship, team-building, operations improvements, and food & safetycompliance.⁃ Helped several existing crews navigate and manage the major change that is expected withtransitioning franchise ownership.⁃ Improved culture and employee engagement to reduce turnover common to franchise acquisitions.Zero turnover post-acquisition proved these efforts successful.⁃ Reduced food cost and waste by implementing proper inventory operations and best practices⁃ Drove adoption of under-utilized store operations systems in several markets, increasing efficiencyand profitability⁃ Increased compliance, food and crew safety through proper training and process adoption

Utah County Area

Consulted prospective students on a MyComputerCareer education and overcame roadblocks to enrollment.● Managed a prospect pipeline, leading customers through the customer journey, and overcoming stage-by-stage objections.● Helped students obtain documentation required for enrollment.● Helped students navigate the complexities of tuition funding through various private and government financial assistance programs.● Established key relationships between prospects and internal business partners.

Payson, Utah, United States

- Raised restaurant Google rating to 4.9/5 stars- Rated top 10 Steakhouses in State of Utah- Managed up to 40 employees at a time- Managed P&Ls, Financials, etc. as owner of business

Tooele, Ut

Provo, Utah Area

Utah County

Center Street, Orem Ut

- Recipient of "Sparkle Award" for having the best-run Wendy's restaurant in the western United States

Northern Utah

- Multi-unit manager; led eight management teams/stores- Improved my district's QSC (quality, service and cleanliness) score from c-tier to a-tier- Opened 3 new stores- Was frequently asked to improve struggling stores- Became certified in "Hiring For Success" from Wendy's Corporate

Orem & Provo, Ut

- Recipient of "Sparkle Award" for having the best-run Wendy's restaurant in the western United States- Named "Employer of the Year" from the ARK Association of Utah- Became community advocate for hiring individuals with disabilities- Facilitated national training videos for Wendy's Corporate due to my store being a gold standard- Led a new store opening by hiring and training entirely new crew- Set standard for drive-thru speed of service, initiating another national spotlight of my store

Orem, Ut