Lance Ware Email & Phone Number

Fort George G. Meade, Maryland, United States

Annapolis Junction, Md, Us

• Optimizing system operations and resource utilization, performing system capacity analysis, and planning for diverse mission-curated cloud architectures.• Configuring and managing RHEL (or other applicable) operating systems in multiple cloud environments.• Installing, testing, and troubleshooting operating system software as assigned via Jira and Gitlab tickets.• Training with the Red Hat (PaaS) Team on scripting RHEL and Ansible playbooks to deploy and manage VM configurations to assume the role of maintaining/sustaining VDI products.• Leveraging Ansible for configuration management, provisioning, application deployment, and patching of VMs in multiple cloud environments.• Using VMWare products to monitor VDI health statuses, configuration settings, and publish images to VMs.• Auditing, analyzing, and remediating complex problems associated with server hardware, applications, and software integration to maintain STE/STN compliance and improve reliability and performance.• Researching, remediating, and patching an average of 10 to 20+ Nessus scan report plugins/lAVAs (vulnerabilities) per week on managed hosts in multiple cloud environments with diverse architectures.• Providing general support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, etc.• Collaborating with the Red Hat (PaaS) Team on RHEL compliance mitigation to determine how Nessus scan configuration change recommendations will impact the functionality of VMs and their dependencies.• Provided ISSE/ISSOs research, analysis, and recommendations for Nessus security scan configuration changes to reduce false positives in reports and generated trouble tickets with responsible division.• Generating POA&Ms and providing audit and mitigation findings to assigned ISSOs for inclusion into the SSP to document changes and maintain STE/STN compliance.

Bethesda, Md, Us

• Support Gov Cloud Lead activities including external engagements, working groups, periodic technical reviews, and actions; and internal system engineering actions, working groups, and activities.• Work with senior capabilities and operations subject matter experts, decision makers and stakeholders to define business requirements and systems goals.• Facilitate capture and implementation of new Gov Cloud requirements as required using DOORS and other software applications.• Support Gov Cloud Lead on USCYBERCOM Fee-For-Service (FFS) and other activities.• Department of Defense (DOD) TS/SCI level clearance with full scope/poly.

Leesburg, Virginia, Us

• Maintained thorough knowledge of DODIN operations, U.S. cyberspace operations community architecture, and potential defensive capabilities for countering cyber threats.• Assessed operational risks and issues, developed effective COAs and mitigation strategies, mediated and coordinated actions.• Analyzed and reported on technical issues of current and future DOD plans, programs, policies, and activity related to the assessment of the DODIN.

Falls Church, Va, Us

• Evaluated systems baseline security state (STE, Health & Status) verified through Xacta and LatteArt source of record systems.• Responded to queries and requests for computer security information and reports.• Safeguarded the network against unauthorized infiltration, modification, destruction, or disclosure.• Responded to queries and requests for computer security information and reports.

• Performed analysis of requirements, conducted research, andidentified gaps in command implementation strategy, policy, and plans to ensure alignment with command and higher-level government program objectives for assigned J6 programs.• Presented recommendations for the successful implementation of assigned programs toremediate/eliminate identified gaps and establish plan for way ahead.• Participated in program working groups, boards, panels, and tears to identify andaccurately, consistently, and effectively communicate J6 requirements.• Facilitated in-house SME assessment of proposed policy directives and other agreementsto ensure USCYBERCOM J6 equities were understood and communicated.• Applied expertise to assist in the development of USCYBERCOM policy and procedures.• Prepared briefings and materials for discussion to ensure command stakeholders wereinformed of key elements and potential requirements.• Executed professional and timely interactions with internal and external personnel as arepresentative of the command.• Maintained professionalism in system stakeholder and interpersonal interactions as arepresentative of the J6 Office of the Chief Information Officer.• Access control and physical security SME for J6 office space (ancillary duty).• Department of Defense (DOD) TS/SCI level clearance with full scope/poly.

Falls Church, Virginia, Us

• Provided support for Project Management Office (PMO) of the FEMA Surge Team by monitoring the InContact dashboard to ensure agent compliance with established guidelines for time spent in Unavailable status and contacting sites when agents were non-compliant. • Escalated mission-critical account issues to the PMO. • Recorded all account issues in the Daily FEMA Account Issues Tracker and archived all related emails.• Assisted with other miscellaneous duties as assigned.

Falls Church, Virginia, Us

• Provided expert technical services, assistance, and support on emergency planning in the form of creating, reviewing, and updating office emergency preparedness plans in accordance with OSHA guidance to Member offices, Committees, and Officers of the Senate. • Provided expertise in technical writing, professional editing and proofreading services for publishing of emergency preparedness plans, brochures and training materials for Member offices, Committees, and Officers of the Senate. • Trained Member offices, Committees, and Officers of the Senate on topics including personal preparedness, emergency preparedness, emergency equipment use, Emergency Action Plan (EAP) training, emergency planning for individuals with access & functional needs, responding to an active shooter, shelter in place, and staff accountability procedures.• During emergencies assisted the SAA and the United States Capitol Police (USCP) with accountability procedures for all senate staff, supported assembly areas for evacuated staff, supported the senate call center contract and operated and supported a family assistance center if required.• Used WebEOC and alert notification software for scheduling and providing Senate staff with security/emergency notifications from USCP.

Washington, Dc, Us

● Managed all Department divisions during daywork shift (150+ personnel).● Provided Chief and Deputy Chief with updates as needed. ● Ensured officials and officers were in compliance with Department policies and local, state, and federal laws and mandates.● Commanded emergency incident scenes and implemented Incident Command System protocols. ● Interacted with command staff of external law enforcement agencies to achieve common goals.● Served as MTPD Department Safety Committee Chairman to convene monthly department safety meetings to discuss and review workplace and law enforcement-centered safety issues and implementation strategies.● Conducted administrative investigations of employee misconduct.● DHS Secret security clearance.

Washington, Dc, Us

● This was an ancillary duty in addition to the other positions listed during the same time periods.● Worked in concert with safety officer to resolve safety reporting issues.● Provided recommendations for reducing officer injuries.● Solicited input from staff and stakeholders in reference to safety issues.● Conducted monthly safety meetings and presentations.● Participated in monthly meetings convened by the Safety Department and relayed information to command staff.● Provided recommendations for protocol changes or introduced new procedures to improve reporting or address safety concerns.● DHS Secret security clearance.

Washington, Dc, Us

● Managed all district operations and deployment (130+ personnel).● Provided Chief and Deputy Chief updates as needed.● Ensured officials and officers were in compliance with Department policies and local, state, and federal laws and mandates.● Commanded emergency incident scenes and implemented Incident Command System protocols. ● Interacted with the command staff of external law enforcement agencies to achieve common goals.● Mentored lieutenants and sergeants and assist with career development.● Adjusted and adapt strategies and tactics commensurate with crime data.● Assisted in resolving payroll and other administrative issues.● Mitigated and processed Union grievances.● Reviewed and edited administrative investigations.● Responded to executive and citizen complaints.● Reviewed and provided recommended changes to general orders and other policies.● DHS Secret Security Clearance.

Washington, Dc, Us

● Managed all Department divisions during the evening shift (150+ personnel).● Provided Chief and Deputy Chief updates as needed.● Ensured officials and officers were in compliance with Department policies and local, state, and federal laws and mandates.● Commanded emergency incident scenes and implemented Incident Command System protocols.● Interacted with the command staff of external law enforcement agencies to achieve common goals.● DHS Secret security clearance.

Washington, Dc, Us

• Managed the Administrative Services Division, the Research and Planning Division, and the Records/Crime Analysis Division (25+ personnel).• As the project liaison for the new CAD/RMS, provided input and coordinated with IT on the acquisition and deployment of new CAD/RMS and provided project progress updates to command staff.• Mentored newly promoted Records/Crime Analysis supervisor and Managed manager training.• Conducted administrative investigations and initiated corrective action/discipline to improve employee performance.• Reviewed and critiqued new general orders, policies, and procedures.• Ensured all officials were notified of required training for the new payroll system.• Assisted the Administrative Services Division sergeant with mitigating any employee payroll issues.• Review and edited documentation requests via PARP (Public Access to Records Policy) and forwarded comments to WMATA’s General Counsel for final vetting before release.• Worked rotating Weekend Watch Commander duties.• Served as Acting Deputy Chief of the Administrative Services Bureau as needed.• DHS Secret security clearance.

Washington, Dc, Us

• Provided input and c with IT on acquiring and deploying new CAD system.• Mentored newly promoted supervisors and managed manager training.• Identified the absence of administrative policies governing represented employees and coordinated with the Office of Labor Relation to take corrective actions.• Ensured the radio system was operating properly and received needed maintenance.• Coordinated training for Communications Specialists.• DHS Secret security clearance.

Washington, Dc, Us

● Used conflict resolution and team-building techniques to enhance interpersonal cohesiveness. ● Implemented corrective measures to business processes to create a more efficient workflow.● Empowered subordinates by soliciting creative solutions, encouraging training, and acquiring tools and equipment necessary to achieve department goals. ● Conducted administrative investigations of employee misconduct.● Project liaison for new CAD/RMS project.● Provided crime statistics and data at the requests of the Chief and other internal and external customers. ● Liaisoned with IT to support RMS and other IT functions that impact the division.● Developed policies and procedures for the division of DHS Secret security clearance.● DHS Secret security clearance.

Washington, Dc, Us

● Managed all Department divisions during evening shift (150+ personnel).● Provided Chief and Deputy Chief updates as needed.● Ensured officials and officers complied with Department policies and local, state, and federal laws and mandates. ● Commanded emergency incident scenes and implemented Incident Command System protocols. ● Interacted with the command staff of external law enforcement agencies to achieve common goals.● DHS Secret security clearance.

Washington, Dc, Us

● Commanded Anti-Terrorism Teams, Criminal Investigations Division, Video Evidence Unit, and Infrastructure Protection (80+ personnel).● Conducted internal administrative investigations.● Implemented policy changes to increase efficiency ● Managed all criminal investigations and ensured all necessary parties were informed of status of same.● Ensured communication and coordination on actionable criminal/terrorism intelligence among various departments.● Administrated startup operations and transfer of CID personnel to new office building. ● Ensured Anti-Terrorism Teams operated within Federally mandated guidelines.● DHS Secret security clearance.

Washington, Dc, Us

● Represented all US transit agencies at the NJTTF.● Liaisoned with transit agencies, task force members, and FBI in deterring and preventing terrorism and intelligence sharing.● Assisted in creating partnerships between transit agencies and law enforcement.● Advised FBI on emergency incident mitigation in transit environments. ● DHS TS/SCI security clearance.

Washington, Dc, Us

● Managed SRT (Special Response Team), K-9 Unit, MED (Metrobus Enforcement Division), ATU (Auto Theft Unit), and TACT (Transit Anti-Crime Team). (60+ personnel)● Worked directly with IRPG (Office of Infrastructure Renewal Programs) to finish conversion of storage building into office building at SOD facility.● Worked directly with WMATA Engineering Department to have lighting survey completed and new exterior lighting installed at SOD facility for security and safety purposes.● Implemented investigation and provided recommendations to increase workplace safety for K-9 officers and address liability issues for WMATA. ● Managed investigations into employee misconduct. ● Served as Acting Deputy Chief of the Special Operations Bureau when needed. ● Consulted with supervisor to create a new work schedule for K-9 units to achieve Departmental goals. ● Documented and monitored SRT activities (i.e., warrant service, special operations, etc.) for adherence to Department policies. ● Guided deployment of TACT, MED, and ATU to address crime in accordance with Chief's directives. ● Assessor in NCR/WMATA Active Shooter Tactical Exercise.

Washington, Dc, Us

● Managed PROTECT (Program for Response Options and Technology Enhancements for Chemical/Biological Terrorism)● Worked directly with IRPG (Office of Infrastructure Renewal Programs) to construct WMATA's first security operations center. ● Worked directly with DHS S&T (Department of Homeland Security Science & Technology Division) to initiate pilot testing of new anti-terrorism technologies.● Reviewed and submitted security recommendations for new construction as a member of the Dulles Corridor Project Safety and Security Certification Program Core Work Group.● Served as a representative of WMATA on concerns of bioterrorism as a member of BIOWATCH Core Work Group. Assisted in generating strategic countermeasures and logistics planning in preparation for bioterrorist attacks in the National Capitol Region.● Monitored all projects within WMATA having an impact on law enforcement or security operations and reporting same to Chief. ● Served as Acting Deputy Chief of the Protective Services Bureau as needed.

Washington, Dc, Us

● Managed 112-man Special Police Division.● Conducted Red Teaming vulnerability assessments of bus divisions and prepared a report of findings .● Modified and enhanced criteria in FTA Physical Security Checklist and created the WMATA Physical Security Checklist for Bus Division Physical Security Assessments.● Coordinated with IRPG (Office of Infrastructure Renewal Programs) to replace aging special police guard booths.● Assisted in rewriting the evacuation plan for WMATA headquarters.● Reviewed and submitted security recommendations for new construction of various WMATA facilities and infrastructure (i.e., Dulles Corridor Project, West Ox Bus Division, etc.).● Initiated occupational safety environmental study of Revenue Guards.● Designed format and procedure for creating general orders for Special Police/Revenue Guard. ● Streamline the Special Police hiring process. ● Participated in 2006 contract negotiations on behalf of WMATA with the Teamsters Union. ● Redesigned performance evaluation forms for special police to capture accurate assessment of work performance.● Created procedures for referring employees for Fitness-For-Duty evaluations in concert with the WMATA Office of Civil Rights and Medical Office.● Subject Matter Expert (SME) for sergeants’ and lieutenants’ promotional exams. ● Managed installation of GPS system in armored trucks. ● Mitigated grievances and EEOC complaints. ● Served as Acting Deputy Chief of the Protective Services Bureau as needed.

Washington, Dc, Us

● This was an ancillary duty in addition to the other positions listed during the same time periods.● Organized and managed all formal MTPD representation at police funerals, memorial services, and various other ceremonies as required.

Washington, Dc, Us

● Entered data from police reports into mainframe. ● Supervised office in absence of civilian office manager. ● Provided crime statistics, police reports, and other data to Chief and other internal or external customers.

Washington, Dc, Us

● Completed performance evaluations for officers.● Supervised patrol officers in the field.● Checked, corrected, and approved police reports. ● Ensured accuracy of timesheets. ● Implemented directives from supervisors and managers in chain of command. ● Coordinated with internal and external customers to achieve Department goals. ● Initiated internal investigations into officer misconduct.

Washington, Dc, Us

● Managed recruiting operations for the Department. ● Assisted in screening potential candidates. ● Coordinated with background investigations to schedule interviews. ● Participated in candidate oral boards. ● Successfully mitigated ADA, EEOC, and civil rights complaints from candidates. ● Acquired and implemented use of ParScore software to increasing applicant testing efficiency and reduce labor costs.

Washington, Dc, Us

● Supervised patrol officers in the field. ● Checked, corrected, and approved police reports. ● Completed performance evaluations for officers. ● Ensured accuracy of timesheets. ● Implemented directives from supervisors and managers in chain of command. ● Coordinated with internal and external customers to achieve Department goals. ● Initiated internal investigations into officer misconduct.

Washington, Dc, Us

● Patrolled and enforced local and state laws on all WMATA property.● Conducted preliminary investigations on criminal events.● Generated police event reports as required.● Used information derived from roll calls and other intel sources to enhance patrol activities.● Complied with departmental general orders and other WMATA policies.● Acted as Field Training Officer (FTO) for newly graduated officers as needed.

Bachelor Of Science - Bs, Cybersecurity Technology

Associate Of Arts And Sciences - Aas, Information Assurance And Cybersecurity - Security