Lance Dailey Email & Phone Number

ACCOMPLISHMENTS:►Developed and led sales teams to unprecedented growth Y/Y in North America◄• Recruited world-class sales teams from scratch• Successfully closed large RFP wins for growing US corporations• Presented at numerous industry events on effective technology for clients and partnersPROFESSIONAL OVERVIEW:"Creating profitable, memorable customer experiences since 1997."• Led direct/channel teams to overachieve sales and retention quotas dependably year after year. • Delivered partner training and revenue development along with the overall customer experience. • Implemented FISH! Philosophy for improved customer care. • Directed sales support and administration teams to double-digit increase in customer satisfaction. • Earned visibility with and/or position of senior management in all companies since 1997. • Recognized as a collaborative leader and contributing member of sales management since 1999. • Twice successfully launched new CRMs while maintaining productivity of my teams. • Achieved top individual sales producer of the year multiple times. • Mentored other top producers internally and externally in various sales categories over the years while over-achieving personal quotas and improving sales operations. • Trained in FISH! Philosophy, CustomerCentric Selling, Selling Dynamics, Sandler Training, and Miller Heiman customer experience methodologies.• ITIL v3 Foundations graduate, tested and certified.• Certified graduate of Karrass Effective Negotiating.• Six Sigma Green Belt (SSGB) graduate.• Project Management Professional (PMP / CAPM) graduate.• Business Analysis Powered Learning (BAPL) graduate.TECHNICAL PROFICIENCIES:Salesforce, Microsoft Dynamics CRM, Microsoft Office Suite (Visio, Excel, PowerPoint, Outlook, Word, Project, SharePoint, Access), Join.Me, Google Apps Suite, EnergyScape (FDD), eSight Enterprise, Pivotal, Siebel, GoTo Meeting, WebEx, Live Meeting, Aimkeys, eCAS (customer service tracking software)

Listed skills include Salesforce.Com, Enterprise Software, Crm, Strategy, and 46 others.