Charter Sales and Promotion: Led sales and promotional efforts for charter services, including on-board courier (OBC), air freight, and trucking solutions. Developed and executed strategies to increase service adoption and revenue.Quoting and Customer Service: Provided detailed quotes for ad-hoc charter services, ensuring accurate pricing and timely responses to customer inquiries. Managed end-to-end customer service, addressing any issues or changes in service requirements.Scheduling and Coordination: Scheduled charter services, coordinating logistics to meet tight deadlines and complex requirements. Managed scheduling for time-critical and medical/organ flight charters, ensuring precise and reliable execution.Business Relationship Management: Cultivated and strengthened relationships with clients by delivering high-quality, tailored logistics solutions. Acted as a trusted advisor to clients, understanding their needs and providing effective solutions.Specialized Charters: Focused on expedited, time-critical, and medical/organ flight charters. Ensured compliance with all regulatory requirements and operational procedures for handling sensitive and high-priority shipments.Point of Contact: Served as the main point of contact for multiple carriers, customers, brokers, and shipper/receivers. Coordinated communications, managed expectations, and resolved any logistical challenges that arose

Post-Acquisition Integration: As part of the integration team, facilitated the merger of Pinnacle Logistics into WFS, focusing on process alignment, training, and HR adjustments.Project Statement (MOP): Developed and executed the Master Operations Plan (MOP) as the project statement for the integration. Revisited and revised the MOP to ensure alignment with new contractual terms and operational parameters.Training and HR Adjustments: Managed staffing to meet MOP targets, acted as HR representative, hiring manager, and payroll coordinator. Developed and implemented training programs to ensure staff proficiency and compliance with WFS standards.Procedure Consolidation: Streamlined and consolidated procedures across acquired and existing locations to improve operational efficiency and consistency.Operational Oversight: Monitored daily operations to ensure compliance with company, customer, and governmental requirements. Served as the point of contact for location openings/closings, staffing changes, and long-term projects.

Successful Location Launch: Managed the successful re-launch of the TOL location, including negotiations on acquisition and alignment of processes.Coordinated site setup, secured necessary approvals, and managed procurement and installation of operational systems.Oversaw staffing, recruitment, and onboarding, and developed training programs to ensure day-one operational readiness.Master Operations Plan (MOP): Developed and executed the Master Operations Plan (MOP) for the TOL location, revising it based on contractual terms and operational changes.Ensured staffing met MOP requirements, acted as HR representative, hiring manager, and payroll coordinator.Monitored daily operations to ensure compliance with company, customer, and governmental standards, KPIs, and training requirements.Implemented tracking and reporting mechanisms for operational data, provided updates to senior management, and ensured alignment with strategic goals.Project Coordination: Acted as the point of contact for location openings/closings, staffing and management changes, long-term projects, and customer support needs.

Project Management for New Locations: Led the end-to-end project management for opening 4 new locations, including strategic planning, project scoping, resource allocation, and execution.Defined project scope, developed detailed plans, and secured approvals. Coordinated with stakeholders to set goals, timelines, and budgets.Oversaw site selection, lease negotiations, and facility setup. Managed equipment procurement, ensured regulatory compliance, and facilitated system installations.Coordinated recruitment and onboarding, developed tailored training programs, and implemented schedules for operational readiness.Supervised integration, conducted pre-launch testing, and resolved issues to ensure smooth startup.Implemented tracking mechanisms to monitor project progress, provided regular updates to senior management, and ensured alignment with business objectives.Operational Oversight: Managed daily operations of the SLC location and 18 express locations across the U.S. after the CAS acquisition.Developed and revised the Master Operations Plan (MOP), managed staffing, served as HR representative, hiring manager, and payroll coordinator.Ensured operations aligned with company, customer, and governmental requirements, KPIs, and training standards.Collected, organized, and reported daily operational data to clients and upper management.Implemented change management processes and monitored large data sets to support strategic planning and decision-making.Acted as the point of contact for location openings/closings, staffing changes, long-term projects, and customer needs.

Managed a 3PL (Third-Party Logistics) operation with direct involvement with clients' union staff, overseeing daily operations, staffing, and training at the TOL location.Initially responsible for daily operations, staffing, and training for the TOL location.Coordinated the relocation of the TOL operation to DTW, including staffing, training, permitting, equipment services, and overall relocation management.Developed and implemented the Master Operations Plan (MOP) for the assigned location.Revised the MOP based on contractual terms and/or operational parameter changes.Served as the sole trainer for both our staff and airline personnel, ensuring compliance with all operational standards.Acted as HR representative, hiring manager, and payroll coordinator, handling all staffing needs and administrative functions.Monitored daily operations to ensure alignment with company, customer, and governmental requirements, KPIs, and training standards.Acted as the point of contact for location openings/closings, staffing/management changes, long-term projects, customer needs, and support projects.

Managed a 4PL (Fourth-Party Logistics) contracted logistics operation, overseeing daily operations, staffing, and training at the TOL location.Coordinated with client, client airline, and client trucking company to ensure seamless logistics operations.Acted as the liaison with the airport on behalf of our company, Client's company, Airline, and Trucking company.Developed and implemented the Master Operations Plan (MOP) for the assigned location.Revised MOP based on contractual terms and/or operational parameter changes.Served as trainer for both our staff and airline personnel, ensuring compliance with all operational standards.Acted as HR representative, hiring manager, and payroll coordinator, handling all staffing needs and administrative functions.Monitored daily operations to ensure alignment with company, customer, and governmental requirements, KPIs, and training standards.Acted as the point of contact for location openings/closings, staffing/management changes, long-term projects, customer needs, and support projects.

Responsible for maintaining global logistics network software entriesCheck-in/Out, Security, and Loading/ Unloading of rollered 53' semi-trailers with specialized equipment.Acting Safely and quickly in emergency situations