· Plans and implements LAN monitoring and security tools in the accomplishment of goals of standardization, accountability, and risk mitigation.· Solves a wide range of complex operational and support problems and issues; and ensures that changes in customer requirements are addressed.· Provides operational oversight of the change control and configuration management processes within assigned section and division.· Coordinates with IT program managers, customers, and prepares and presents briefings to senior IT staff on complex IT issues.· Coordinate problem resolution and fine-tunes the hardware and software necessary to insure effective WAN/LAN product development· Implement technology upgrades, reviews new system designs, and proposes hardware and software components.· Provides advice, and guidance on a wide range of complex IT issues, while interpreting IT Policies, standards, and guidelines.· Ensure information security/information assurance policies, principles, and practices are applied in the delivery of systems administration services.· Recommend, design, develop, and implement program strategies to promote information technology services and products.· Plan work, set priorities, and prepare schedules for the completion of work.· Prepare detailed cost estimates based on requirements analysis to support the underlying infrastructure planning, design, implementation, integration and support of IT systems.· Identify source of problems or issues, implements corrective actions, isolates sources of service problems.· Recommend preventive actions to management to avert future challenges to the integrity and ensure availability of the network.· Plans, schedules and completes network hardware testing, deployments, implementations, and service allocations· Technical lead on all VOIP systems, ensures optimal use of commercially available products, and evaluates proposals for acquisition of IT products and services.

• Conducted network infrastructure security activities supporting defensive cyber operations• Utilized commercial, open source, and custom-created software to assess and attempt to infiltrate customers' networks, systems, and applications• Created detailed reports containing prioritized findings, demonstrations of exploits, explanation of compromise impacts, and recommendations for mitigation and remediation• Assessed network switches/routers supporting Cyber Vulnerability Assessment/Hunter Weapon System missions• Managed network infrastructure security activities supporting defensive cyber operations directed by high-level government leaders• Assured mission employment supporting command-directed/Air Force-tasked Cyber Protection Team Defensive Cyber Operations

• Subject Matter Expert concerning technical aspects of IT systems upgrades / maintenance• Executed 1,250 maintenance actions on four networks; kept 136+ users on-line 24/7/365• Migrated over 900 network accounts and 80 computer systems to the Air Force's new integrated information network beating their established suspense by 30 days • Led cyber network security and system performance; recommended solutions and developed modernization plans for four separate IP networks• Conducted / led site surveys, site preparation and set-up for information technology equipment installation and upgrades• Drove the installation of 1,500 new information systems eliminating 2,000 network vulnerabilities increasing the security of Air Force Cyber's 1 billion-dollar network

• Installed, configured, and supported 12 VoIP Clusters with 49 Call Managers and 16 Media Gateway Control Protocol (MGCP) controlled gateways• Directed install of necessary commercial circuits linking initial $421K VoIP platform• Programmed Nortel MSL-100 trunks and translations integrating Call Manager Clusters• Configured all required voice services on Cisco IOS switches and voice gateways• Instituted VLANs, QoS, and VPN tunnels for VoIP WAN access• Organized and implemented call routing and contact management systems• Coordinated and performed updates/patches to Call Managers and Gateways• Managed Germany’s 14K-line Meridian SL-100 telephone switch, three Remote Switching Centers and a 5K-box Meridian Mail system valued at $14.8M

• Managed commercial communication requirements for 49th Fighter Wing and approximately 40 associated units on Holloman Air Force Base, New Mexico• Performed quality assurance on an operations and maintenance (O&M) contract valued at approximately $3.8 million• Managed service from private vendors, ensuring compliance with established contracts and local policies. Coordinated with users to determine communications needs and sends requirements for long-haul telecommunication service to the Defense Information System Agency• Performed technical surveys to establish estimated costs and appropriate implementation schedules and establish the best method of implementation and to ensure customer needs are met • Coordinated with site telecommunication engineers to maintain compliance with the base blueprint and installation policies on all new projects

• Programmed and maintained a 23,000-line Nortel digital switching system with 4 Remote Switching Terminals, a 1,000-line Meridian 1 hotel switch, and 15 key telephone systems providing 25,000 customers within the Pacific Theater critical telephone support• Led Air Force modernization through establishment of new DS-1, DS-3, and 911 circuits• Assisted in daily maintenance support and records administration for the largest digital switching system in the United States Air Force• Honed technical competency by assisting with over 120 scheduled and unscheduled preventivemaintenance inspections• Maintained installation theories and implemented over 1,600 telecommunications service requests and restoring 600 telecommunication circuit outages annually• Superior attention to detail, performed weekly line usage checks on 10,000 circuit lines contributing to successful equipment verification and recovery of over 800 line cards valued at $61,000