Lance Olson Email & Phone Number

Gilbert, Az, Us

Gilbert, Az

Scottsdale, Az

Strategic Account Executive serving as client's advocate within CVS Caremark. Build strong relationships with key decision-makers and provide valuable data and analysis to evaluate client performance while understanding their unique goals. Aligns Caremark’s capabilities with client needs for a seamless partnership. Possess a strong passion for patient advocacy and enhancing population health. Provide oversight and direction to internal teams responsible for program administration, service inquiries and resolution, as well as data trends and assessment. Supported various lines of business since being on Employer, including TPA, Key, Coalition, and Enterprise. Focused and dedicated leader, skilled in dynamic communication and presentations; a strategic problem solver and trusted professional who excels in creative, high-pressure, and forward-thinking environments. Continue to guide AE and SAE's on internal procedures, program sales positioning, and strengthening client relationships by identifying situations that will benefit from using a particular communication channel.

Managed benefit strategies for five key Health Plan accounts. Developed strategic plans encompassing enterprise initiatives, including PBM and retail products. Negotiated client contract amendments, financials, and performance standards to align with corporate goals. Executed client specific plans that included client product upsells, operational support, and client services. Strategically managed a book of business with revenue over $1B with multiple LOBs; Medicaid, Medicare, Exchange, Commercial

Strategically supported employer accounts across three separate coalitions. Served as the account team lead responsible for client satisfaction, growth and retention. Provided research and analysis to evaluate account performances and align CVS opportunities to assist with clients’ needs. Managed book of business over $215M in revenue, consisting of 18 direct support accounts and an additional 9 STAR accounts. Rewarding first sales season with implementing 29 programs and renewing five clients. Developed an unique strategic approach for a client's monthly meeting resulting in reducing YoY spend by over $1M.Took key strategic leadership role on a long time coalition client and established a more consistent workflow for ongoing projects and discovered new opportunities to further enrich the CVS client relationship. Provided peer-to-peer mentoring for new Account Executives by sharing experiences, best practices and internal contacts to create a smooth transition and ensure client success.

Scottsdale, Az

- Manage and support Health Plan by accurately handling the day-to-day client support activities, coordinating implementations, assist in setting up new plans and plan changes, analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions.- Execute client & member issues with accuracy, responsiveness, reliability and professionalism.- Effectively drive issue resolution and develop creative solutions for routine to complex requests.- Work with cross-functional teams both internally at CVS and externally to deliver prompt and high quality deliverables- Work with various computer platforms, such as RxClaim, PeopleSafe, RxNavigator, Microsoft Office, & Salesforce.