Associate Director - Business Intelligence Professional Services
CurrentI currently lead a team consisting of development and operations associates supporting a cloud based analytics platform. We provide and insure uptime of a platform targeted to provide analytics and operational insights for contact center operations utilizing data from multiple integrated components. The insights provided come from a broad range of components serving many unique customer contact points. Data storage tools, presentation tools and analytical methods are utilized to provide our customers rapid understanding of the large data sets generated from their contact center environments. We are continually innovating to provide our customers with a unique and valuable understanding of their customers and operations.