R. Lance Reid Email & Phone Number

Crestview Hills, Ky

Personally started a new program for Duke Energy, replacing a failed deployment partner for Cisco. Moved the program from Red to Yellow in two months, and off a probationary period in less than four months. Currently focusing on expanding scope at the customer’s request, and moving steady operations over to my Project Managers.Managed Program Manager for new business for The Home Depot, and training a new Project Manager to help with those efforts for a steadier long-term project.Hiring significant quantities of new resources and training a new Program Manager establishing new business with Morgan Stanley for phone system upgrades.Training a new Program Manager responsible for ongoing Humana network transformation, SDWAN/SDA implementation, design, Field resources, and QA.Training a new Project Manager to take over Exelon project, for which I have established team and processes for a network and wireless replacement nationwide.Successfully closed down a program for Rockwell which stalled due to equipment shortages due to world-wide chip shortages. Managed handoff of work completed and what inventory we did have, as well as contract negotiations for a fair shutdown.Responsible for P&L across all these efforts. Responsible for acquiring new business in conjunction with Sales (1 person), pricing, and contract negotiations.Managing Program and Project Managers and all Field Resources through Project Managers

Crestview Hills, Ky 41017

Lead ramp-up of new effort for The Home Depot, including establishing processes, financial aspects, and reporting. Grooming initial Project Manager, hiring ~45 Field Engineers, and establishing support teams. Upgraded IP phone solution in 2116 stores.Lead remaining aspects of program for Wells Fargo, including leading PM, NOC, Field, and QA teams in all workstreams - Data Center, Large Admin (offices), and Small Admin (branches and ATMs).Responsible for P&L across all these efforts. Responsible for new business and contract negotiations. My program doubled the Revenue of the company while improving predictability.

Crestview Hills, Ky

Led the conversion of 10,000 phones for JP Morgan Chase, coordinating daily conversion by floor in mid-town Manhattan. Led a multi-year migration for The Home Depot replacing the voice platform for every store leveraging up to 24 simultaneous deployment teams.

Crestview Hills, Ky

Led General Electric’s Network Refresh Program, including leading the complex cleanup and the eventual reroute of all traffic in the Americas.(This work was for Conquest, but for verification of dates of employment, was through a third party)

Cincinnati Area

Consulting and Contracting services for various customers, including The Children's Home of Northern Kentucky, Time Warner Cable, Optimal Sales Solutions, and more.- Project Management- Product Development- Technical Consulting

Cincinnati, Ohio, United States

Led the Development of new Products and Services, including Business Analysis, Team Building, Project Management, and coordination of supporting systems for service activation and billing.Led Six Sigma projects to derive recurring and one-time savings in new and existing processes. Launched products in the wireless, landline, and Internet space. Led investigations in Voice over IP technologies as well as Video over IP, including presenting to the Board for approval.

Cincinnati, Ohio, United States

Led the Network Planners and managed a $50M Capital budget to provide the latest services and efficient Data/Internet and Telecom Infrastructure, including new product design and implementation. Implemented ADSL network and upgrades for Always-On connectivity and high speeds, making it the market leader over Time Warner’s Roadrunner. Managed Internet Infrastructure, including core upgrades to IP-based routing and an MPLS core - resulting in market share growth and award-winning services

Cincinnati, Ohio, United States

Coordinated Service Delivery for Carrier Services and Interconnection to Competitors, including management of Call Centers, Design, and Testing Center for Customer Operations. Established performance metrics, functional realignment, and new developmental plans for a team of 100+ employees. Managed customer relations with end users, other telecoms, and established Interconnection as a service.

Cincinnati, Ohio, United States

Deployed and Monitored Network Infrastructure for LAN and Fiber-based services. Designed and Deployed nation’s first Shared LAN Network (LAN Advantage). Staffed the new services to deployment and support.

Red Bank, New Jersey, United States

Developed design requirements and information models for fiber-optic (SONET) networks, including the operational support requirements for bi-directional SONET rings.

Cincinnati, Ohio, United States

Deployed and Monitored Network Infrastructure for fiber-based services. Designed and Deployed world’s first fiberoptic SONET Rings to customers.

Masters Of Engineering, Electrical Engineering

Emphasis on Information Theory (Data Compression and Transformation) and Data Networking

Bachelor Of Science, Electrical Engineering

Activities and Societies: Tau Beta Pi (President), Phi Kappa Tau