Jamelle Crutcher Email & Phone Number

Houston, Tx, Us

Contribution to Large-Scale Home Depot ProjectSpearheaded the implementation of a comprehensive network upgrade project for Home Depot, involving the replacement of select CISCO products across multiple sites nationwide.Successfully managed the removal and replacement of all access points (AP's) both indoors and outdoors at Home Depot facilities, ensuring seamless connectivity and optimal network performance.Conducted detailed site surveys and collaborated with project teams to create comprehensive wiring diagrams and cross-connection guides, ensuring accurate and efficient network installations.Demonstrated expertise in Cisco technologies, with a focus on routing, switching, and AP installation. Executed complex configurations to meet project specifications and enhance overall network functionality.Effectively staged equipment on-site, including unboxing, assembling devices, and installing them into network racks. Followed precise installation procedures, guaranteeing consistency and adherence to project requirements.Operated scissor lifts and boom lifts with proficiency, ensuring safe and secure installation of network equipment at various heights.Adapted to a 100% travel position, traveling on Thursday nights to reach project locations. Worked extended hours over weekends (Friday evenings through Sunday evenings) to meet project timelines.Collaborated with cross-functional teams to troubleshoot and resolve network issues promptly, contributing to the overall success of the project.

Houston, Texas, United States

Conduct daily support on network hardware and equipment including routers, switches, power supplies and cpu’s for over 100 users across multiple departments. Deliver statistical reports on network performance to on-site IT support teams during daily debriefing. Charged with recommending network improvements, scheduling user upgrades and repairs. Assist to a five person team in a three week data migration project for four departments, personally issuing out 75 newly configured laptops.

Houston, Texas Area

Completed over 100 assignments within the past year. • Track record with 100% customer approval rating. • Performed IT projects including wireless site surveys, wireless AP installations and configurations, VIOP installation, troubleshooting, and repairs. • Rack, stack, and turn up various networking appliances including Cisco routers and switches, Riverbed appliances, Fortinet, Sonicwall, Netgate, etc. • Installed and terminated countless feet of network cable for voice and data. • Terminated in 66 and 110 blocks. • Turned up and troubleshoot T1s from customer demark to network equipment. • Involved on several enterprise level clients. Server migrations for several bix box stores including Walmart, Target and Home depot, to name a few. • Tasks included hardware and software refresh, troubleshooting, and user training. • Dispatched to perform break/fix work at many major retailers. • Work orders ranged from troubleshooting, repairing, and replacing various POS equipment and peripherals, including terminals, registers, printers, scanners, monitors, and pin pad. • Performed work in many different settings and environments for customers of many different backgrounds. • Have worked in multi million st ft manufacturing facilites, consumer warehouses, numerous retail stores, medical facilities, service centers, residential settings.

Houston, Texas Area

Performing assessments on the customer experience of a variety of fortune 500 companies in the retail, banking and hospitality industries.• Writing employee evaluation reports • Manage schedule • Utilization of technology to improve workplace productivity.

Kansas City, Kansas

• Attend a week long National training session and assist with the local and site planning• Plan innovative class agendas and fun activities for the kids to teach them and also engage them mentally• Lead a class of 10-12 students with an integrated reading curriculum while coming up with own ideas on how to implement the readings in an informative way to children from various backgrounds and capabilities. (Voted Best Classroom in 2009)• Lead a group of servant leader interns by using experience and knowledge learned about the “Freedom School Way” while being able to be a valuable team player• Mentor students on a personal level in and out of the classroom