Lance Roper Email & Phone Number

Orlando, Florida, Us

Provides advanced support for IT technicians and users remotely and in-house with a calm patient demeanor.Responsible for installation, configuration and ongoing maintenance for laptop computers, printers, phones and mobile devices local and remote.Set up accounts, configures hardware for new hires both local and remote.Manages IT assets for Salt Lake office including recommendations, purchases, storage, inventory and delivery.Tracks software licensing for reporting and compliance.Administers endpoint management using Intune and KACE.Provides / troubleshoots network access using Active Directory, encryption keys.Handles requests for remote VPN access setup and troubleshoots system problems.Integrates/troubleshoots PC hardware and software including all levels of escalation. Provides server support for deployment packages including updates and backups.Reimages/reclaims desktop computers and laptops, including backups.Evaluates and resolves complex issues often through the formulation of innovative ideas. Looks for strategies that streamline workflow and increase user satisfaction.Demonstrates excellent communications skills with users and other IT teams.Prepares documentation for the IT team and end users.

Midvale, Ut, Us

Maintain and support network infrastructure (TCP/IP)Manage and maintain Active Directory, Microsoft Exchange Administer customer service software and databasesEnable and maintain Cisco phones and Jabber through Cisco Call ManagerSupport and manage Genesis Echo Pass phones and mobile devicesMaintain Citrix Cloud SystemAssist security team with antivirus software, (Symantec, Bit9, CarbonBlack, Websense) and other security measuresUpdate and maintain and added new programs via batch and powershellSuperb troubleshooter in response to in-house email ticketing systemPerform PC hardware and software upgradesGo to person on tech desk for Linux supportBuild and deploy new user systemsPerform VMware setup Support peripherals such as printers, scanners and monitors Demonstrated effective communications skills working with office professionals and engineers

Pontiac, Michigan, Us

Responded to user problems through company IT ticket system. Deployed software upgrades with Systems Management Server (SMS) for 300 PCs. Performed PC hardware upgrades. Deployed 60 new PCs; total system setups. Repaired failed PCs and laptops. Provided IT telephone assistance for employees. Furnished backup and storage through ghosting. Helped troubleshoot computers for large factory CNC machining equipment. Migrated users to new switches on network. Worked with vendors on PC repair and maintenance issues. Experience with; configuration and installation of Microsoft Operating System, Windows XP and 7, PC hardware and software integration and troubleshooting, recovery /rebuild of damaged or lost data files. Demonstrated effective communications skills working with office professionals, engineers and skilled laborers

Provided direct support for PC user's in NASA Systems Group; responded to problems from NASA's in-house email ticketing system, performed hardware and software upgrades, repaired failed PC and laptop equipment, performed large engineering lab installations, performed troubleshooting and resolved basic network problems, provided telephone help desk assistance, and worked with equipment vendors on parts and warranty issues. Installed Windows 2003 Servers, SQL Server, Linux Server and IIS security systems. Created cookie cutter disk images for maintenance and use. Setup VMware image server and learned advanced Linux commands to direct report information into files and direct displays. Performed basic maintenance of VMware Servers at job site. Experience with; configuration and installation of Microsoft Operating System, Windows XP, PC hardware and software integration and troubleshooting, recovery /rebuild of damaged or lost data files. Demonstrated good communications skills in a professional engineering environment.

Constructed file and exchange servers. Monitored network logs, Provided Help Desk Assistance. Setup PCs used for Navy communications systems.

Bachelor'S Degree, Telecommunications

Bachelor Of Science (B.S.), Network Telecommunications Major

Associate Of Science (As), Liberal Arts And Sciences/Liberal Studies

As Degree, Liberal Arts; Science, Math And Engineering; General Studies; 1; Network Administration