Robert Estorino, Psm Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

Creating wildly successful customers through project and product transformation.

Temple Terrace, FL

• Coordinated development and delivery for the Global Customer Hierarchy suite of applications. Collaborated with business partners (VTFs) to gather and groom user stories. Assessed application impacts for enterprise.
• 5 years as Scrum Master effectively delivering consistent incremental iterations serving a highly skilled cross-functional distributed application development team and deeply experienced product owner and business.
• Created robust documentation and led training in Agile tools and processes, which increased team deliverables per cycle and reduced implementation rework.
• Collaborated with the Enterprise PMO to transform the Sales Partner Compensation process enabling savings of $75 Million over 5 years.
• Spearheaded modernization and automation of the revenue location mapping process to improve user experience and data accuracy resulting in cost savings of $1.5 Million over 5 years.

Alpharetta, GA

• Led integration and standardization of Master Data Management applications supporting sales, marketing, finance and compensation. Collaborated with Business Team to define requirements. Negotiated scope. Coordinated.
• Led the automation of National Account Sales Program tools to eliminate manual process delays and reduce lost opportunities generating $9.8 Million in new revenue annually.
• Reverse engineered use cases and system requirements to enable the migration of legacy applications and provide critical definition to undocumented business rules.

Miami/Fort Lauderdale Area

• Coordinated the conversion of mainframe reference data applications to client server architecture. Collaborated on data analysis and design with database administrators. Created, published and tracked project plans and.
• Led the conversion of legacy mainframe Sales Support and Revenue Reporting applications to client server architecture providing improved user experience with real-time access and a robust user interface.

Miami/Fort Lauderdale Area

• Managed a highly skilled database and development team to integrate systems gained through corporate acquisitions. Negotiated deliverables and timelines with application managers. Collaborated with IT Director on.
• Spearheaded the strategy to standardize and automate the integration of acquired applications improving delivery times from over 3 weeks to 4 days.
• Managed the Year 2000 analysis, remediation and testing on 2 million lines of code in Customer Service, Engineering and Call Detail Record systems which ensured zero disruptions to production.

Miami/Fort Lauderdale Area

• Led development and support for customer service and messaging systems. Supervised team of 5 developers and was primary contact for operations and user support. Conducted code reviews, led configuration management for.
• Enhanced the Customer Service system to give service agents a holistic view of customer issues and the ability to generate multiple field tickets from one trouble report, which reduced average customer time on service.