Robert Estorino, Psm Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Creating wildly successful customers through project and product transformation.

Temple Terrace, Fl

Coordinated development and delivery for the Global Customer Hierarchy suite of applications. Collaborated with business partners (VTFs) to gather and groom user stories. Assessed application impacts for enterprise programs. Facilitated Agile ceremonies and managed Jira project dashboards, filters, sprints, users and roles. Drove prompt resolution of production support issues, user acceptance testing and post-release production health checks.• 5 years as Scrum Master effectively delivering consistent incremental iterations serving a highly skilled cross-functional distributed application development team and deeply experienced product owner and business stakeholders.• Created robust documentation and led training in Agile tools and processes, which increased team deliverables per cycle and reduced implementation rework.• Collaborated with the Enterprise PMO to transform the Sales Partner Compensation process enabling savings of $75 Million over 5 years.• Spearheaded modernization and automation of the revenue location mapping process to improve user experience and data accuracy resulting in cost savings of $1.5 Million over 5 years.

Alpharetta, Ga

Led integration and standardization of Master Data Management applications supporting sales, marketing, finance and compensation. Collaborated with Business Team to define requirements. Negotiated scope. Coordinated with managers for project sizing, budgeting and staffing. Drove user acceptance testing and tracking. • Led the automation of National Account Sales Program tools to eliminate manual process delays and reduce lost opportunities generating $9.8 Million in new revenue annually. • Reverse engineered use cases and system requirements to enable the migration of legacy applications and provide critical definition to undocumented business rules.

Miami/Fort Lauderdale Area

Coordinated the conversion of mainframe reference data applications to client server architecture. Collaborated on data analysis and design with database administrators. Created, published and tracked project plans and roadmaps. Coordinated user acceptance testing, configuration management and implementations.• Led the conversion of legacy mainframe Sales Support and Revenue Reporting applications to client server architecture providing improved user experience with real-time access and a robust user interface.

Miami/Fort Lauderdale Area

Managed a highly skilled database and development team to integrate systems gained through corporate acquisitions. Negotiated deliverables and timelines with application managers. Collaborated with IT Director on vendor contract negotiations. Created budget proposals and submitted for finance approvals. Created executive presentations and reports. Managed employee performance evaluations.• Spearheaded the strategy to standardize and automate the integration of acquired applications improving delivery times from over 3 weeks to 4 days.• Managed the Year 2000 analysis, remediation and testing on 2 million lines of code in Customer Service, Engineering and Call Detail Record systems which ensured zero disruptions to production.

Miami/Fort Lauderdale Area

Led development and support for customer service and messaging systems. Supervised team of 5 developers and was primary contact for operations and user support. Conducted code reviews, led configuration management for deployments, managed Ingres database performance and security.• Enhanced the Customer Service system to give service agents a holistic view of customer issues and the ability to generate multiple field tickets from one trouble report, which reduced average customer time on service calls by 60% and eliminated redundant data entry.