Lance P. Email & Phone Number

Detroit, Mi, Us

Detroit Metropolitan Area

Michigan, United States

Farmington Hills, Michigan, United States

+ Partnered with ownership and park leaders to successfully rebrand to Airborne Adventure allowing greater freedom and frequency for innovation+ Co-wrote and modified all existing manuals, training modules to reflect the Airborne brand+ Co-designed with ownership an entirely new operations platform to track and engage park managers with all required risk and facility evaluations to assure consistency and compliance

Michigan

My daily duties included but were not limited to the following: • Communicate values, strategies and objectives to 6 local park teams and 3 out of state locations• Help develop, partner with and improve key operations for 9 park franchise network • Accurately observe, train down and maintain risk management for 6 locations • Work closely with corporate by setting marketing strategy, brand consistency across multiple locations • Audit and evaluate guest experience… Show more My daily duties included but were not limited to the following: • Communicate values, strategies and objectives to 6 local park teams and 3 out of state locations• Help develop, partner with and improve key operations for 9 park franchise network • Accurately observe, train down and maintain risk management for 6 locations • Work closely with corporate by setting marketing strategy, brand consistency across multiple locations • Audit and evaluate guest experience, facility and risk management for 6 parks, indirectly influencing 3 out of state locations • Hired, trained and developed general managers, operation managers and assistant managers across multiple locations as well as overseeing succession planning for all park sites• Maintain a safe and functional operating environment • Establish plans, budgets and results measurements • Manage invoices, supplies and vendor requirements • Routinely meet with and coordinate operations with park leadership and franchise owner• Oversee employee hiring, training, HR documentation, performance evaluations, promotions and terminations • Process payroll • Assign accountabilities, created tools to help onsite leadership manage the operation more efficiently, more consistently• Act as company spokesman/on-air talent for outbound initiatives such as for the news• Handle guest service issues with discretion and professionalism • Advocate and balance guest safety and WOW experience • Vendor bidding, contracts and relationships • Provide staff with a welcoming and mutually supportive work environment Show less

Brighton, Mi

My daily duties include but are not limited to the following: • Communicate values, strategies and objectives • Help develop and improve key operations for the location• Accurately observe and maintain risk management for location• Work closely with corporate by setting marketing strategy and sales goals • Maintain and enforce the team member handbook • Directs and oversees all functions of the facility • Maintain a safe and functional operating environment •… Show more My daily duties include but are not limited to the following: • Communicate values, strategies and objectives • Help develop and improve key operations for the location• Accurately observe and maintain risk management for location• Work closely with corporate by setting marketing strategy and sales goals • Maintain and enforce the team member handbook • Directs and oversees all functions of the facility • Maintain a safe and functional operating environment • Establish plans, budgets and results measurements • Manage invoices, supplies and vendor requirements • Retain overall responsibility for facility and staff (60 employees) • Manager on duty shifts including opening and closing as scheduled • Oversee employee hiring, training, HR documentation, performance evaluations, promotions and terminations • Process payroll • Assign accountabilities • Train and develop future leaders through performance management tools and proper succession planning • Handle guest service issues with discretion and professionalism • Advocate and balance guest safety and WOW experience • Vendor bidding, contracts and relationships • Enforce guest waiver policy • Provide staff with a welcoming and mutually supportive work environmentSpecial Accomplishments: • 100% Mystery Shop on first shop• Super Regional Holiday Gift Card Sale Leader (2015)• Winner of Facility Excellence Award 2015• Winner of Facility Excellence Award 2016• Runner-up to Sky Zone Albany for the "WoW" Award Show less

Shelby Township, Michigan

Troy, Mi

At Airtime Trampoline and Game Park I was part of the initial core management team that took the concept of Airtime and developed it into a physical entity. For the first months of my tenure at Airtime I helped create their operations manual, employee manual and all training initiatives. I coordinated our job fair, doing a mass hiring of 80 crew members and additional management members. I also oversaw the planning stages of our point-of-sale, core practices and policies. In January, upon the… Show more At Airtime Trampoline and Game Park I was part of the initial core management team that took the concept of Airtime and developed it into a physical entity. For the first months of my tenure at Airtime I helped create their operations manual, employee manual and all training initiatives. I coordinated our job fair, doing a mass hiring of 80 crew members and additional management members. I also oversaw the planning stages of our point-of-sale, core practices and policies. In January, upon the departure of our General Manager I took over an increased role with being interim General Manager while still tackling my Operations role.In this new increased role, I directly managed all location management and ran all weekly management meetings. In this time I was also positioned to speak on a quarterly basis during our crew member meetings. I was able to create consistency in inventory management, have a hand in marketing ventures and take direction on all core social media marketing. As with many new companies, our first year was highly explorative and invigorating. In our first 3 months we had sales totaling over $375k, with sales increasing from month to month. In my time at Airtime I led the workforce in the implementation of safety, sales, operations, guest service, marketing, and human resources efforts across all shifts. I helped enforce company policies, maintained a safe and functional facility, monitored daily operations, managed budgets, training and assessed the daily needs of both guests and crew members.Special Accomplishments:* Developed all operations for start-up trampoline park. This included the writing of 128 pages of operational text, along with training manuals and modules. * Took over the GM position in a dual role as Operations/GM 3 months into the business opening, maintained standards and exceeded revenue expectations from January 2013 to June 2013. + Hired, trained 80 team member staff, maintained high retention for retail model. Show less

Novi, Michigan-Grand Rapids, Michigan

During my tenure at Toys R Us, I held various management positions within the company between three stores across the state of Michigan.Special Accomplishments:* Helped communicate and deliver on key initiatives that helped Toys R Us maintain a strong presence in the midst of a recession with top line sales as a specialty retailer: 2008-2011 * District Lead on Shrink Management: 2006-2007* Recognized Nationally for Buyer Protection Sales (in the top 10): 2010* Was… Show more During my tenure at Toys R Us, I held various management positions within the company between three stores across the state of Michigan.Special Accomplishments:* Helped communicate and deliver on key initiatives that helped Toys R Us maintain a strong presence in the midst of a recession with top line sales as a specialty retailer: 2008-2011 * District Lead on Shrink Management: 2006-2007* Recognized Nationally for Buyer Protection Sales (in the top 10): 2010* Was pursued for promotion and accepted inclusion in the LEAD initiative. The LEAD initiative was design to develop leaders and managers for upper tier management and corporate roles: 2011-2012 Show less

Novi, Mi

I did a variety of tasks within this role. I had to stock shelves, move through old inventory, discount and merchandise product. On the sales end, I had to sell our rewards card at the register, provide exceptional guest service and be accurate with each guest transaction.

Bachelor, Biblical Studies

Video Certification, Video/Film/Editing