Experienced hospitality professional. Degree in Hospitality and Restaurant Management from Western Culinary Institute, Le Cordon Bleu. Held management and talent development positions for most of my career. Experience in consulting for three restaurants in California and successfully opened and managed three distinctly different restaurant concepts in Oregon. Beliefs in that ongoing training and honest feedback are the true basics from which a successful business builds its foundation. Management style that starts with honesty, passion and attention to detail which leads to enthusiastic, well trained associates and therefore genuine guest service. Results driven with a track record of increasing sales and productivity while maintaining controllable costs. Specialties include: hiring, staff training programs, coach & counseling, human resources, menu & drink development, conflict management, customer service, public relations, neighborhood marketing, business networking, sales incentives, forecasting, budgeting, inventory, variance reports, scheduling and payroll. Additional experience in commercial real estate property management as Director of Operations for a regional shopping center. Responsible for facilities, maintenance, security, tenant relations, tenant and capital improvements. Skilled at Microsoft: word, excel, outlook, power point and quick books. POS systems: POSi Touch, Micros, HSI, InfoGenesis, Squirrel, Digital Dining and Aloha; Open Table reservation systems.