Susan Landers Email & Phone Number

• Manage project portfolio of 75 med-large, low-high risk projects from initiation to delivery
• Develop and communicate project plan using Smartsheet, providing regular status updates over the 6- to 12-month project lifecycle
• Articulate product and service details to client project team, serving as knowledge resource for suite of 6 products and more than a dozen complex services
• Recognize approximately $250K in quarterly revenue according to corporate business policy
• Guide clients through delivery of multiple services of implementation for their needs
• Identify and raise risks to successful project completion, offering suggestions for resolution

• Managed a team of 8 Instructional Designers (IDs), Technologists, and Specialists
• Supported faculty in the use of the college LMS, Blackboard, maximizing its features for improved workflow and enhanced student experience
• Developed and delivered faculty training and professional development courses, workshops, and webinars on best practices for online/hybrid and web-enhanced learning
• Led IDs in overhaul of 3 key training courses: Foundations of Online Teaching, Blackboard for New Users, and the Orientation to Online Learning
• Collaborated with IT and Academic Affairs leadership to roll out new method for reporting federal and state compliance data on student attendance; create and deliver faculty training on new system
• Created comprehensive plan to prepare faculty for remote teaching due to COVID-19 o Supported team in developing and delivering over 30 workshops and webinars for 350 faculty o Directed development of self-paced.

• Managed open enrollment for all non-credit adult and youth programming in Continuing Education
• Supervised, led and supported three full-time coordinators
• Served on department Leadership Team that guided decision making for the 70+ person department
• Created budget for programs that generated 6,000 enrollments and $1M in revenue annually
• Conducted needs assessment to determine community interest in new programming
• Developed COACH – a 2-year post-secondary program for adults with disabilities

• Coordinated 35+ job-ready training courses for adult learners in the healthcare area including Massage Therapy, RN Refresher, Nationally Approved Veterinary Assistant Program, Pharmacy Technician training, and CPR
• Identifed trends for developing courses to meet community training needs
• Lead and mentored instructors to reach program goals and encourage professional growth
• Forecasted and managed program budget that generated revenue averaging $500k/year
• Streamlined administrative processes to increase efficiency and decrease expenses; implemented CPR program changes that resulted in 180% revenue increase in two years
• Managed new courses from conception to evaluation

• Coordinated courses in CPR/First Aid and AED training
• Ensured compliance with national standards established by the American Heart Association (AHA) and the American Red Cross
• Developed courses for Massage Therapy continuing education
• Managed AHA Community Training Center, acting as liaison between local instructors and national organization
• Developed Training Center policies for equipment decontamination, conflict resolution and quality assurance
• Monitored inventory of equipment and disposable supplies

Sugar Grove, Illinois

• Taught Personal Wellness; topics included Behavior Change, Stress, Fitness, Nutrition, Lifestyle Diseases, and Addictions
• Wrote exams and quizzes; developed assignments for academic assessment

• Taught American Red Cross CPR/First Aid to 300 undergraduate students each semester
• Taught First Aid/CPR Instructor course to train lab instructors
• Restructured program which reallocated 4 graduate assistant positions and increased enrollment
• Selected, supervised and led 15+ undergraduate teaching assistants

Master’S Degree, Master Of Science (M.S.), Training And Development

Master Of Science (M.S.), Health Promotion

Bachelor Of Arts (B.A.), Community Health