• Manage project portfolio of 75 med-large, low-high risk projects from initiation to delivery• Develop and communicate project plan using Smartsheet, providing regular status updates over the 6- to 12-month project lifecycle• Articulate product and service details to client project team, serving as knowledge resource for suite of 6 products and more than a dozen complex services• Recognize approximately $250K in quarterly revenue according to corporate business policy• Guide clients through delivery of multiple services of implementation for their needs• Identify and raise risks to successful project completion, offering suggestions for resolution• Facilitate productive remote meetings with clients and internal stakeholders• Define and assign tasks to project resources, monitoring work to ensure alignment with project goals• Collaborate with cross functional teams to ensure smooth implementation and client delight• Apprise sales and client support teams of project progress and client health• Build strong client relationships to establish foundation for satisfaction that extends beyond the project• Partner with client project teams to drive and support change management• Connect clients with internal resources, such as product development team, when necessary• Create and maintain project assets such as meeting notes, recordings, and supporting documents• Mentor and coach project management team to improve delivery performance

• Managed a team of 8 Instructional Designers (IDs), Technologists, and Specialists• Supported faculty in the use of the college LMS, Blackboard, maximizing its features for improved workflow and enhanced student experience• Developed and delivered faculty training and professional development courses, workshops, and webinars on best practices for online/hybrid and web-enhanced learning• Led IDs in overhaul of 3 key training courses: Foundations of Online Teaching, Blackboard for New Users, and the Orientation to Online Learning• Collaborated with IT and Academic Affairs leadership to roll out new method for reporting federal and state compliance data on student attendance; create and deliver faculty training on new system• Created comprehensive plan to prepare faculty for remote teaching due to COVID-19 o Supported team in developing and delivering over 30 workshops and webinars for 350 faculty o Directed development of self-paced, condensed training module for teaching online o Scheduled and staffed 18 sections of 5-week FOT course completed by more than 250 faculty o Received I AM COD Team award for transition to remote learning plan• Guided team in development of 150+ Knowledge Base articles for on demand user support generating more than 15,000 views in 6 months• Partnered with Adjunct Faculty Support Office, Teaching and Learning Center and Faculty Development Coordinator to create and curate comprehensive teaching support and resources for faculty• Developed and managed $800K annual budget to support instructional technology and eLearning initiatives in the classroom• Collaborated with IT for the acquisition and implementation of instructional software, including Blackboard Ally, Blackboard Outcomes and Assessment, and YuJa• Served on a variety of college committees including STEM Center, Faculty Professional Development, Online Quality, and several hiring committees

• Managed open enrollment for all non-credit adult and youth programming in Continuing Education• Supervised, led and supported three full-time coordinators• Served on department Leadership Team that guided decision making for the 70+ person department• Created budget for programs that generated 6,000 enrollments and $1M in revenue annually• Conducted needs assessment to determine community interest in new programming• Developed COACH – a 2-year post-secondary program for adults with disabilities• Awarded $18,000 grant to fund scholarships for COACH Program that rolled out Fall 2017• Awarded $58,000 GenCyber grant to host 2 weeklong cybersecurity camps for 7th-12th graders• Collaborated with faculty to create programming that builds interest in degree and certificate programs

• Coordinated 35+ job-ready training courses for adult learners in the healthcare area including Massage Therapy, RN Refresher, Nationally Approved Veterinary Assistant Program, Pharmacy Technician training, and CPR• Identifed trends for developing courses to meet community training needs• Lead and mentored instructors to reach program goals and encourage professional growth• Forecasted and managed program budget that generated revenue averaging $500k/year• Streamlined administrative processes to increase efficiency and decrease expenses; implemented CPR program changes that resulted in 180% revenue increase in two years• Managed new courses from conception to evaluation• Collaborated with SMEs to develop and implement curriculum• Collaborated with marketing to develop advertising content (print, electronic and web)• Created and maintained course/training documents and user guides• Supported students and instructors in course technology

• Coordinated courses in CPR/First Aid and AED training• Ensured compliance with national standards established by the American Heart Association (AHA) and the American Red Cross• Developed courses for Massage Therapy continuing education• Managed AHA Community Training Center, acting as liaison between local instructors and national organization • Developed Training Center policies for equipment decontamination, conflict resolution and quality assurance• Monitored inventory of equipment and disposable supplies

• Taught Personal Wellness; topics included Behavior Change, Stress, Fitness, Nutrition, Lifestyle Diseases, and Addictions• Wrote exams and quizzes; developed assignments for academic assessment

• Taught American Red Cross CPR/First Aid to 300 undergraduate students each semester• Taught First Aid/CPR Instructor course to train lab instructors• Restructured program which reallocated 4 graduate assistant positions and increased enrollment• Selected, supervised and led 15+ undergraduate teaching assistants