Luis Landin Email & Phone Number

United States

In my current role, I oversee critical aspects of IT infrastructure for a managed service provider providing onsite technology support, remote helpdesk, and ITAR compliance services for entities in highly regulated sectors. During this time, I’ve managed technology systems for the company’s largest enterprise client, a public K-12 institution with 1,500+ students and staff, where I allocated budgets of up to $800,000 for network equipment, servers, workstations, and peripherals. I also interfaced with external vendors to execute cybersecurity and disaster preparedness protocols, ensuring security of PPI data and continuous adherence to regulatory requirements.Key Highlights:• I contributed to upgrades of servers and equipment valued at over $100,000, working closely with senior staff to providing advisement regarding technical requirements, network optimization, and infrastructure.• I installed and configured servers and equipment for 80+ classrooms, overseeing selection and setup ofcomputer labs and peripherals such as multifunction printers and copies.• I oversaw inventory of 2,000 iPads, tablets, laptops, and Chromebooks, with the majority of our students possessing assigned school laptops.• I maintained a surveillance system with both onsite and remote functionality, overseeing archival andretrieval processes for footage captured via network of 45+ cameras.• I trained all educators regarding classroom tools and technology applications, developing in-depth training guides and designing step-by-step materials to promote staff comfort with innovative resources.

Vista, California, United States

I delivered support to multiple educational institutions, promoting consistent functionality of 1,400+ devices, WIFI hotpots, Windows servers, networked printers, and student information systems. In this capacity, I prepared thousands of student laptops each year, and I provided technical support to resolve system issues and restore functionality. While overseeing a telecommunications system upgrade, I managed procurement and personally installed 120 phones while ensuring connection to physical servers. In addition, I personally trained a team of five technicians, promoting optimal system uptime and device reliability.

San Diego County, California, United States

In my earlier role as a Senior Technician, I managed diagnostic and repair procedures for desktops, laptops,networked peripherals, and surveillance equipment. I addressed and resolved 50+ tickets each week, utilizingtesting equipment connected to computer systems and networks, and I performed troubleshooting on Level 1 & 2 issues with 3d printers, mobile devices, and digital signage. I earned a recognition award of receiving favorable client feedback, developing and maintaining technical documentation which promoted consistency of services while reporting to IT Manager.

I worked as a Computer Repair Technician for a leading regional retail franchise specializing in home appliances and electronic, where I provided patient and professional IT support and diagnosed and resolved a high volume of customer issues. I implemented system upgrades and installed software applications on client systems including laptops, desktops, and phones while closely following diagnostic protocols to address and resolve hardware malfunctions, speed issues, and viruses. Additionally, I managed critical systems and infrastructure company-wide, including POS systems and printers, always working to promote optimal business continuity while minimizing downtime.