Michael Land Email & Phone Number

Annapolis, MD, US

United States

Washington DC-Baltimore Area

Digital Services design lead for establishing a Human-Centered Customer Experience (CX) focus at the agency. Working with component leads across DHS to begin operationalize CX, help components prepare for an upcoming Executive Order on CX, and promote a culture change to a human-centered service delivery model at DHS.

Washington D.C. Metro Area

Created the Director of UX Design role at the U.S. Citizenship and Immigration Services (USCIS) and served as Director for two years where I focused on building a design operations (DesignOps) program. The role included building and fostering a design community and human-centered design culture; leading strategy and governance; defining and tracking.

Built and led a design team focused on building case management software to process asylum benefits. Responsible for team goal setting and direction, hiring and on boarding talent, making space for design within the Global agile / lean methodology to improve product development by shifting to a human-centered design process that includes increased.

Supported the U.S. Citizenship & Immigration Services (USCIS) in modernizing the immigration applications process through improvements to software development practices, system architecture, and design making it easier for users to interact with our immigration system.

Annapolis, MD

I ran my own photography business, primarily focused on capturing compelling imagery of the Chesapeake Bay region. I also have experience commercially shooting portraits, food and product photography and have been published in a variety of magazines. My work can be found at www.mikelandphotography.com

Annapolis

Using design thinking to lead, coordinate and implement all aspects of an integrated program of digital media for communicating with visitors and partners for the National Park Service Chesapeake Bay including:Serving as lead for achieving National Park Service visitor-focused goals by envisioning and building experiences that connect visitors to places.

Annapolis, MD

Directed the planning, discovery, management, design, development and maintenance of a suite of highly technical, user-centered, interactive mobile and desktop web experiences to effectively communicate scientific, educational, interpretive and technical Chesapeake Bay environmental information and news to a wide array of audiences in a highly effective.

Washington D.C. Metro Area

Worked with the Department of Homeland Security Digital Service team as a Digital Services Expert in Design and User Experience. I supported the U.S. Citizenship & Immigration Services (USCIS) in modernizing the immigration applications process through improvements to software development practices, system architecture, and design making it easier for.