Lane Hart work email
- Valid
- Valid
- Valid
- Valid
Lane Hart personal email
- Valid
- Valid
Lane Hart phone numbers
Lane Hart is a VP of Customer Success at Atlan. They possess expertise in leadership, public speaking, leadership development, project management, strategy and 58 more skills. They is proficient in Mandarin Chinese. Colleagues describe them as "I've interacted with Lane as his program advisor where I've observed his professional demeaner, strong communication skills, and excellect time management. It is a pleasure to work with Lane. I can always depend on him to follow-through on his responsibilities whether great or small.", "I have had the pleasure of working with Lane Hart, both as a student in the College of Business as well as him serving as my teaching assistant for First Year Experience, tailored for incoming freshman in Business Pathways. First of all, Lane's academic record speaks volumes regarding his commitment and dedication to his academic career. He has methodically mapped out his studies in a manner to insure successful and expedient degree completion. Where I really have witnessed Lane's talents and abilities has been in his role as a Teaching Assistant for me with a group of 60 freshmen on a three quarter assignment. In this capacity, Lane serves both as a peer leader as well as project manager. He is quick to make recommendations which improve process efficiencies with homework assignments and grading. At the same time, his balanced professional demeanor and team orientation enables him to quickly develop rapport with students and faculty alike. I would welcome the opportunity to work with Lane again in the future.", and "I have worked with Lane through a variety of associations he has been involved in on campus and have come to know him as a dependable, poised leader. Lane consistently takes on new leadership roles at the university and sets a positive example for the entire student body and the College of Business. As a Kolodzik Business Scholar, Lane has helped spearhead many new initiatives to encourage mentorship and collaboration within the program. I am amazed at the remarkable accomplishments, maturity, proactive attitude and time management skills that Lane has. It is a pleasure working with him, and he is a student I constantly seek out when identifying student leaders for college initiatives."
-
Vp Of Customer SuccessAtlanSan Diego, Ca, Us -
Vp Of Customer SuccessContentsquare Dec 2023 - PresentParis, FrLeading the Customer Success team for the Americas West region across Contentsquare (Digital Experience Analytics, Digital Experience Monitoring) & Heap (Product Analytics) product lines -
AdvisorChampify Oct 2022 - PresentNew York, New York, UsHelping Champify build its Customer Success functions. -
Angel InvestorActhq Dec 2022 - PresentSan Francisco, UsPre-seed. ActHQ is on a mission to make revenue teams 10x more productive. -
Featured Speaker At Product SchoolProduct School Apr 2020 - PresentSan Francisco, California, UsProduct School is a global leader in Product Management training with a community of over one million product professionals. As a featured speaker, I help inspire the next generation of Product Managers to create innovative products and apply best practices in their work. -
Vp Of Customer SuccessHeap Aug 2023 - Jan 2024San Francisco, California, Us🌎 Leading Heap's Global Customer Success team (20+ CSMs, mgrs)💲 Responsible for retention + growth of all Heap customers🤝 Coaching CSM Directors & Managers on team development👨🏻💻 Sharing best practices on data-driven change management⚡ Leading Heap’s CS Ops team to scale our impact -
Sr. Director, Customer Success Strategy & OpsHeap Aug 2022 - Aug 2023San Francisco, California, UsResponsible for Chief Customer Officer org’s efficient execution (CSM, Services, Education, Scaled Adoption, Architecture, Solutions Consulting, Support):🚦 Success metrics: customer delight, net retention, CAC, product adoption, time-to-value, eSAT, utilization👋 Created department; hired & managing an incredible CS Ops Manager🎯 Implemented program management to align execution of CCO org priorities🗺️ Created and executed on Success Ops roadmap💾 CS tools: Catalyst, Heap, Qualtrics, Marketo, Snowflake, Tableau, FinancialForce, Salesforce, Zapier, Confluence, Jira, … Additional role: Leader for post-acquisition integration of Auryc (acq June 2022): 🤝 Led x-functional team for Heap CEO focused on "Heap 2.0" positioning, packaging, pricing, GTM operations🧪 Iterated with customer & prospect input via monthly immersion process👂 Practiced & coached on Growth Mindset and Crucial Conversations frequently -
Director Of Customer SuccessHeap Jan 2021 - Aug 2022San Francisco, California, Us🌎 Led Heap's NA East + EMEA Customer Success teams💲 Responsible for retention + growth of ~50% of Heap's annual revenue🏆 Recruited & hired 14 high performing CSMs🌱 Second-line managed two CSM managers (promoted from within)↔️ Created Growth CSM and hired first Hired Growth (scale) CSM🌶️ Achieved >95% attainment on net retention targets🤟 Maintained employee satisfaction scores in top 10% of all Heap managers⚡ Built Heap’s CS Ops function: CS best practices, tools, processes🤗 Created life-long friendships with insanely talented & kind Heaple + clients -
Sr. Manager - Customer Success & Account Management Team LeadHeap Apr 2019 - Jan 2021San Francisco, California, Us🗽 Joined as Heap’s first CS management hire in New York⚒️ Scaled the NA East Coast team in New York & hired first CSM in London🧑💻 Expert in hands-on consulting with clients’ Product and Marketing Analytics teams on best practices🤝 Managed executive relationships & escalations🏆 Achieved or exceeded >100% Net Retention targets each quarter🌱 Managed high performing team of 7 CSMs and Strategic CSMs🧑🏫 Built physical and virtual Heap user communities in New York, Boston & London📣 Launched Heap's NPS and Closed Loop programs to improve CX at scale🤖 As de-facto CS Ops for our team, implemented & maintained CS tools: Catalyst, Qualtrics, Salesforce, Outreach, Snowflake, Heap -
Volunteer - Hugh O'Brian Youth LeadershipHugh O'Brian Youth Leadership Oct 2006 - Jun 2021Lakeland, Florida, UsLed Operations for annual HOBY Southwest Ohio youth leadership seminar of approximately 200 high school sophomores focusing on leadership, communication, and community. -
Senior Managing Consultant, Services Integration Lead, The Weather CompanyIbm Dec 2017 - Apr 2019Armonk, New York, Ny, UsLed the North America integration of The Weather Company (acquired) and IBM Consulting. Owned practitioner enablement, pre-sales, analytical proofs of concept, and solution development for advanced analytics engagements across industries, including Weather and Watson Advertising. Worked with clients to solve problems involving massive scale fast-moving data (weather, bid stream, location).Engagement Manager for the IBM Garage, where I led teams of clients, data scientists, designers, and strategists on four-week hypothesis-driven sprints to build prototypes using large-scale, often messy data. -
Senior Managing ConsultantIbm Jul 2016 - Dec 2017Armonk, New York, Ny, UsLed analytics strategy engagements for IBM clients across businesses, including Industrials, Retail, Consumer Products, Healthcare, Industrials, and Communications. Worked closely with IBM's Digital Strategy team advising clients on data monetization, analytics capability development, architecture, and proofs of value. Responsible for baselining, KPI development, and advanced analytics for a major client's web and mobile app development + digital transformation engagement. -
Managing ConsultantIbm Dec 2015 - Jul 2016Armonk, New York, Ny, UsManaging consultant within the Customer & Front Office Analytics consulting practice. Worked closely with IBM's Twitter and Weather Company partnerships. Served on a squad to solve business challenges using unstructured data and analytics while working directly with clients across Retail, Consumer Products, Government, Education, Financial Services, Healthcare, Energy, Industrials and Transportation. Responsibilities included scoping, selling, and delivering advanced analytics engagements. -
Senior ConsultantIbm May 2015 - Dec 2015Armonk, New York, Ny, UsClient-facing consultant within the Customer & Front Office Analytics consulting practice, working closely with the IBM's Twitter and Weather Company partnerships. I serve on a small, agile team to solve business challenges using unstructured data and analytics while working directly with clients across Retail, Consumer Products, Government, Education, Financial Services, Healthcare, Energy, and Transportation. Responsibilities include scoping, selling, and managing proofs of concept and engagements. -
ConsultantIbm Jun 2013 - May 2015Armonk, New York, Ny, UsRotational consulting leadership development program (FKA: Consulting by Degrees) learning consulting foundations and working on a variety of strategy and analytics engagements. -
Owner, EntrepreneurLane Hart Consulting, Llc Jan 2007 - May 2013Built websites, managed Windows domains, installed network hardware, A/V systems, trained users. Managed invoicing & client relationships.
-
Student Body PresidentUniversity Of Cincinnati Apr 2012 - Apr 2013Cincinnati, Ohio, UsIn this role I represented students to administrators and stakeholders, led projects to enhance student life, and managed cabinet members. Lobbied on State and National levels for higher-ed reforms. -
Systems ErpGe Aviation Jan 2012 - Mar 2012Cincinnati, Oh, UsSupporting Aviation Systems business upgrade to Oracle R12, including test case development, management, metrics reporting, and testing. -
Materials Supply Chain ItGe Aviation Jun 2011 - Dec 2011Cincinnati, Oh, Us -
Technology Services Group - Systems Architecture DesignGe Jan 2011 - Jun 2011Boston, Ma, Us -
Speaker Of Student SenateUniversity Of Cincinnati May 2010 - May 2011Cincinnati, Ohio, UsOrganized Student Senate meetings, led strategic goal planning, managed 30+ student senators, liaised with senior administrators, fostered Student Senators' leadership and professional development, recruited talent -
Information Technology SpecialistFamily Violence Prevention Center Of Greene County Sep 2007 - May 2011Manage Small Business Server and domain of approximately 25 clients, developed website.
-
Platform And Risk ManagementGe Aviation Jun 2010 - Dec 2010Cincinnati, Oh, Us -
Technology ConsultantThe Infant Learning Company, Inc. Feb 2007 - Mar 2010Website dev & management, e-commerce solutions (Magento).
-
Clerical Services AssistantTom Hart Contracting, Llc Jan 2004 - Jan 2007Office management, clerical services, and client relations
Lane Hart Skills
Lane Hart Education Details
-
University Of CincinnatiFinance -
University Of Cincinnati Carl H. Lindner College Of BusinessAsian Studies -
Tri-County North
Frequently Asked Questions about Lane Hart
What company does Lane Hart work for?
Lane Hart works for Atlan
What is Lane Hart's role at the current company?
Lane Hart's current role is VP of Customer Success.
What is Lane Hart's email address?
Lane Hart's email address is la****@****est.com
What is Lane Hart's direct phone number?
Lane Hart's direct phone number is +193782*****
What schools did Lane Hart attend?
Lane Hart attended University Of Cincinnati, University Of Cincinnati Carl H. Lindner College Of Business, Tri-County North.
What are some of Lane Hart's interests?
Lane Hart has interest in Kayaking, Exercise, Emerging Technology, Sweepstakes, Home Improvement, Donor, Reading, Gourmet Cooking, Sports, Home Decoration.
What skills is Lane Hart known for?
Lane Hart has skills like Leadership, Public Speaking, Leadership Development, Project Management, Strategy, Management, Microsoft Office, Time Management, Social Media, Data Analysis, Strategic Planning, Team Leadership.
Who are Lane Hart's colleagues?
Lane Hart's colleagues are Héloïse Cothenet, Joel Honasan, Justin Kam, Gemini Sharma, Ryan M. Wallace, Alessandro Boschi, Nicolas Bruyns.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial