Lanelle Doles Email & Phone Number

Richmond, Virginia, United States

• Diagnose and resolve basic technical problems related to software, hardware, and network connectivity through phone, email, or ticketing systems
• Identify and escalate unresolved issues to Tier 2/3 support teams when necessary, ensuring all relevant information is documented for advanced troubleshooting.
• Create, manage, and update IT service tickets in ticketing systems, maintaining accurate records of all interactions and solutions.
• Provide exceptional customer service by communicating technical information in clear, non-technical language, ensuring user satisfaction with IT support services.
• Assist with password resets, account setup, and access permissions for new and existing users.
• Assist users with the installation and configuration of software applications and basic hardware setup.

Richmond, Virginia, United States

• Input application information into Jenzabar software
• Verify all information on application matches the system
• Create a filing system for current students
• Complete Jenzabar training

Remote

• Help customers who are working on tax returns with both product and software inquiries.
• Focus on interactions regarding software navigation, plus assist customers with locating prior years'returns and amendments.
• Provide exceptional customer service at all times

Fredericksburg, Virginia, United States

• Find potential clients
• Manage all social media platforms
• Manage customer and employee paperwork
• Assign rides to drivers.

Fredericksburg, Virginia, United States

• Picking up passengers
• Transporting clients between places
• Maintain vehicle in good condition
• Maintain safe driving, communication, time management, and customer service.

Remote

• Ability to analyze information and use logic and process to address work-related issues and problems
• Working knowledge of HIPAA privacy and Security rules
• Use scorecard to evaluate employees performance making sure they are following HIPAA guidelines
• Drive customer retention by providing the highest standard of customer service

Glen Allen, Virginia, United States

• Assist borrowers with getting student loans out of default
• Assist borrowers with getting set up on payment arrangements
• Collect funds to go towards student loans
• Read various scripts

Richmond, Virginia, United States

• On load and off load passenger bags
• Drives/operates ramp equipment in a safe manner
• Communicates with pilots
• Retrieve paperwork for flights
• Communicates with ramp to make sure they have proper information about flights

Richmond, Virginia, United States

• Sold Highmark HMO/PPO/EPO products to inbound potential customers from 3 states.
• Gathered and analyzed key customer data to recommend best suited programs.
• Reviewed customer's existing plans to make appropriate judgement decisions.
• Take inbound calls from policy-holders or their representatives promptly in a professional manner

Richmond, Virginia, United States

• Focused on reducing scanning errors and increasing timely deliveries
• Manage, plan, organize, and direct all employees assigned of up to 15 people to monitor accuracy andquality while loading trailers
• Demonstrated how to safely lift, lower, and slide packages that typically weigh 25 - 35 lbs. and mayweigh up to 70 lbs
• Ensure operations are organized and logistically efficient, while consistently incorporating safety andcost-reduction measures

Chester, Virginia, United States

• Utilizing pre-scripted responses which they must read verbatim to provide basic general and claimsspecific information
• Follow established and documented policies and standard operating procedures such as filling outtime sheets, adhering to privacy rules and responding to numerous phone inquiries
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller with filling out online application and submitting it electronically to plan provider forprocessing

Richmond, Virginia, United States

• Maintain cash register, cook various foods, wash dishes, maintain salad bar, serve customers food,keep areas clean at all times
• Set up for events and parties replenish food for the Bellwood Club
• Manage inventory occasionally which consists of keeping document of all inventory received.
• Possessed strong interpersonal skills resulting in outstanding communication, team work, flexibility,and cohesiveness with fellow co-workers.

General Studies

Entrepreneurship/Entrepreneurial Studies

Professional Certificate In Cybersecurity - Via Institute Of Data

Network analysis & mapping - Wireshark & NMap Operating systems - Linux (Ubuntu, Kali) and Windows Risk analysis Malware analysis.