Lanelle Doles Email & Phone Number

Richmond, Virginia, United States

• Diagnose and resolve basic technical problems related to software, hardware, and network connectivity through phone, email, or ticketing systems • Identify and escalate unresolved issues to Tier 2/3 support teams when necessary, ensuring all relevant information is documented for advanced troubleshooting.• Create, manage, and update IT service tickets in ticketing systems, maintaining accurate records of all interactions and solutions.• Provide exceptional customer service by communicating technical information in clear, non-technical language, ensuring user satisfaction with IT support services.• Assist with password resets, account setup, and access permissions for new and existing users.• Assist users with the installation and configuration of software applications and basic hardware setup.

Richmond, Virginia, United States

• Input application information into Jenzabar software• Verify all information on application matches the system• Create a filing system for current students• Complete Jenzabar training

Remote

• Help customers who are working on tax returns with both product and software inquiries.• Focus on interactions regarding software navigation, plus assist customers with locating prior years'returns and amendments.• Provide exceptional customer service at all times

Fredericksburg, Virginia, United States

•Find potential clients•Manage all social media platforms•Manage customer and employee paperwork•Assign rides to drivers.

Fredericksburg, Virginia, United States

• Picking up passengers• Transporting clients between places• Maintain vehicle in good condition• Maintain safe driving, communication, time management, and customer service.

Remote

•Ability to analyze information and use logic and process to address work-related issues and problems• Working knowledge of HIPAA privacy and Security rules• Use scorecard to evaluate employees performance making sure they are following HIPAA guidelines• Drive customer retention by providing the highest standard of customer service

Glen Allen, Virginia, United States

• Assist borrowers with getting student loans out of default• Assist borrowers with getting set up on payment arrangements• Collect funds to go towards student loans• Read various scripts

Richmond, Virginia, United States

• On load and off load passenger bags• Drives/operates ramp equipment in a safe manner• Communicates with pilots• Retrieve paperwork for flights• Communicates with ramp to make sure they have proper information about flights

Richmond, Virginia, United States

• Sold Highmark HMO/PPO/EPO products to inbound potential customers from 3 states.•Gathered and analyzed key customer data to recommend best suited programs.•Reviewed customer's existing plans to make appropriate judgement decisions.•Take inbound calls from policy-holders or their representatives promptly in a professional manner

Richmond, Virginia, United States

• Focused on reducing scanning errors and increasing timely deliveries• Manage, plan, organize, and direct all employees assigned of up to 15 people to monitor accuracy andquality while loading trailers• Demonstrated how to safely lift, lower, and slide packages that typically weigh 25 - 35 lbs. and mayweigh up to 70 lbs• Ensure operations are organized and logistically efficient, while consistently incorporating safety andcost-reduction measures

Chester, Virginia, United States

• Utilizing pre-scripted responses which they must read verbatim to provide basic general and claimsspecific information• Follow established and documented policies and standard operating procedures such as filling outtime sheets, adhering to privacy rules and responding to numerous phone inquiries• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties• Assist caller with filling out online application and submitting it electronically to plan provider forprocessing

Richmond, Virginia, United States

• Maintain cash register, cook various foods, wash dishes, maintain salad bar, serve customers food,keep areas clean at all times• Set up for events and parties replenish food for the Bellwood Club• Manage inventory occasionally which consists of keeping document of all inventory received.• Possessed strong interpersonal skills resulting in outstanding communication, team work, flexibility,and cohesiveness with fellow co-workers.

General Studies

Entrepreneurship/Entrepreneurial Studies

Professional Certificate In Cybersecurity - Via Institute Of Data

Network analysis & mapping - Wireshark & NMap Operating systems - Linux (Ubuntu, Kali) and Windows Risk analysis Malware analysis.