Lanette Boone, Apm, Popm Email & Phone Number

Cary, North Carolina, United States

Lead and manage global technology strategies for 500+ chapters across 10+ countries, enhancing operational efficiency, member engagement, and communication through innovative digital solutions.Collaborate with international leadership to integrate technology into strategic initiatives, supporting Sigma Gamma Rho’s mission of education, scholarship, and service development across diverse affiliate groups and communities.Empower women and affiliates by driving digital… Show more Lead and manage global technology strategies for 500+ chapters across 10+ countries, enhancing operational efficiency, member engagement, and communication through innovative digital solutions.Collaborate with international leadership to integrate technology into strategic initiatives, supporting Sigma Gamma Rho’s mission of education, scholarship, and service development across diverse affiliate groups and communities.Empower women and affiliates by driving digital transformation, fostering seamless collaboration, and improving resource-sharing platforms to support Sigma Gamma Rho's commitment to "Greater Service, Greater Progress." Show less

Indianapolis, Indiana, United States

• Serve as 2023 Co-Advisor to IUPUI providing mentoring opportunities to young women seeking degrees and providing processes on how to navigate through higher education effectively.• Assist students to define and develop realistic education career paths through schedule planning and academic reviewing.• Maintain a summary record of performance to date, and refer students to other institutional resources when academic, attitudinal, attendance, or other personal problems require… Show more • Serve as 2023 Co-Advisor to IUPUI providing mentoring opportunities to young women seeking degrees and providing processes on how to navigate through higher education effectively.• Assist students to define and develop realistic education career paths through schedule planning and academic reviewing.• Maintain a summary record of performance to date, and refer students to other institutional resources when academic, attitudinal, attendance, or other personal problems require intervention by other professionals. Show less

Carmel, Indiana, United States

• Exhibit accuracy in data analysis, providing insight and strategic value to over 60 Enterprise Operations teams to drive performance and promote operational improvements.• Generate weekly and monthly metrics using SQL and Tableau data visualization software to drive performance expectations.• Conduct agile collaborations with operations management and senior management to discuss improvement recommendations by enacting real-time changes that meet the business needs in productivity and… Show more • Exhibit accuracy in data analysis, providing insight and strategic value to over 60 Enterprise Operations teams to drive performance and promote operational improvements.• Generate weekly and monthly metrics using SQL and Tableau data visualization software to drive performance expectations.• Conduct agile collaborations with operations management and senior management to discuss improvement recommendations by enacting real-time changes that meet the business needs in productivity and service level expectations. • Conducted ETL process using Informatica Power Center, Oracle Database, and Microsoft SQL server integration services. Implemented automated data collection processes for all data sources, increasing insight into key customer trends and behaviors by 40%.• Served as a primary SME on the three styles of applications to identify root causes of documentation errors. Show less

Indianapolis, Indiana, United States

• Developed and implemented an effective marketing strategy, resulting in a 41% increase in revenue within the first year of operations.• Ensured compliance with all state and federal regulations to prevent a potential loss of $1 million in annual revenue. Obtained a dealer license, renewed licenses, and bonds on an annual basis, and ensured that all employees received proper licensing.• Acquired 50 customers, $200,000 in revenue, and a 20% net profit margin, by managing licensing… Show more • Developed and implemented an effective marketing strategy, resulting in a 41% increase in revenue within the first year of operations.• Ensured compliance with all state and federal regulations to prevent a potential loss of $1 million in annual revenue. Obtained a dealer license, renewed licenses, and bonds on an annual basis, and ensured that all employees received proper licensing.• Acquired 50 customers, $200,000 in revenue, and a 20% net profit margin, by managing licensing, purchasing, inventory, marketing, sales, and financing.• Assisted customers in obtaining financing for their vehicle purchases, either by providing in-house financing options or collaborating with third-party lenders. Show less

Indianapolis, Indiana, United States

• Analyzed claims volume, types of claims, and claim processing times, using Excel, to identify patterns and trends that could inform staffing and scheduling decisions.• Oversaw and maintained the Workforce Management Platform used for forecasting, scheduling, tracking, monitoring, and reporting the daily/monthly call center statistics for over 20 teams in the Indianapolis Area, achieving a monthly accuracy of 98%.• Managed call center team scheduling to meet service-level objectives.… Show more • Analyzed claims volume, types of claims, and claim processing times, using Excel, to identify patterns and trends that could inform staffing and scheduling decisions.• Oversaw and maintained the Workforce Management Platform used for forecasting, scheduling, tracking, monitoring, and reporting the daily/monthly call center statistics for over 20 teams in the Indianapolis Area, achieving a monthly accuracy of 98%.• Managed call center team scheduling to meet service-level objectives. Performed analysis of call volume, hold times, and service levels to identify scheduling issues and opportunities for improvement. Created and implemented new scheduling strategies to improve customer service and reduce labor costs. Show less

Indianapolis, Indiana

• Identified individuals from diverse backgrounds who may be interested in attending the institution, using metrics and data analytics.• Collected and analyzed data on the diversity of the student body, faculty, and staff at the institution using Excel formulas and Pivot Tables to determine the percentage of minorities (racial and ethnic) by the department.• Collaborated with admissions staff to develop targeted marketing campaigns and outreach strategies that would effectively reach… Show more • Identified individuals from diverse backgrounds who may be interested in attending the institution, using metrics and data analytics.• Collected and analyzed data on the diversity of the student body, faculty, and staff at the institution using Excel formulas and Pivot Tables to determine the percentage of minorities (racial and ethnic) by the department.• Collaborated with admissions staff to develop targeted marketing campaigns and outreach strategies that would effectively reach and engage prospective students, which increased the number of prospective students by 10% and resulted in a 20% growth in the number of enrolled students. Show less

Indianapolis, Indiana

• Provided technical support and customer service in a computer lab environment by assisting peers with file management and troubleshooting.• Resolved technical issues for 20+ customers per day by troubleshooting software/hardware issues, providing guidance on software functionality, and performing basic hardware maintenance tasks.• Monitored lab usage to prevent misuse or unauthorized access by overseeing lab usage and identifying any misuse or unauthorized access, enforcing policies… Show more • Provided technical support and customer service in a computer lab environment by assisting peers with file management and troubleshooting.• Resolved technical issues for 20+ customers per day by troubleshooting software/hardware issues, providing guidance on software functionality, and performing basic hardware maintenance tasks.• Monitored lab usage to prevent misuse or unauthorized access by overseeing lab usage and identifying any misuse or unauthorized access, enforcing policies related to data security and privacy by communicating policies to lab users, and addressing any policy violations or security breaches as needed by contacting users who violate lab policies. Show less

Master Of Business Administration - Mba, International Business

Bachelor Of Science - Bs

Bachelor Of Science (B.S.), Computer And Information Technology, 3.107

Activities and Societies: Student IT Ambassadors, National Society of Leadership and Success