Laney Peterson Email & Phone Number

Minneapolis, Minnesota, United States

• Oversee and provide direction for the organization's application software• Develop and maintain the MPRB IT Application software portfolio• Lead application related steering committees, RFP processes, deployment projects, and vendor discussions/negotiations• Provide tier two support for all MPRB supported applications• Track and maintain software licensing to ensure compliance• Lead end user and system testing on new applications and application upgrades

Tallahassee, Florida, United States

Apalachicola, Florida

• Responsible for customizing, scheduling and booking fishing trips and charters• Lead project to design, create and maintain company websites using Wordpress and Wix• Manage company budget and resources for all projects• Conduct market research to determine product offerings and pricing• Coordinate with vendors for equipment repair and maintenance• Create and evaluate both online and offline advertising content for distribution

• Provide technology resources and solutions for operational and customer service needs across the 16 departments of the park board• Completed software upgrade and replacement projects such as McAfee Anti-Virus with Kaspersky, MSOffice 2010 to MSOffice365, and DropBox with OneDrive• Develop, update and maintain the IT Project Portfolio of over 5 million dollars in projects annually• Lead the organization wide Intranet replacement project using Microsoft SharePoint• Developed Request for proposals for several multi-million-dollar city wide projects for Forestry, Police, and IT Departments• Spearheaded installation of video surveillance systems in 56 facilities throughout the city of Minneapolis • Worked closely with police and city prosecutors on the collection of video footage when incidents occurred

• Provided oversight of the delivery of application consulting, technical support, and client training in use of Kroll’s web-based eDiscovery review tools• Developed and distributed standard operating procedures in collaboration with other departments across the company• Created and maintained knowledge base material in both SharePoint and Confluence • Refined, measured, and reported weekly on KPIs for a 24/7 support team of 23 people. • Conducted performance evaluations and developed growth plans for my team• Crafted communications to clients regarding monthly maintenance outages as well as unplanned outages due to system failures in order to set client expectations• Worked in partnership with the business development team located throughout the country to answer requests for proposals from potential clients

• Served as a point of escalation for clients in an effort to manage relations and project expectations• Assessed bandwidth of the team and communicated with upper management for assignment of new projects • Maintained a high level status overview of budget and timelines of projects assigned to a team of 11 project managers• Provided procedural and technical guidance in managing the projects assigned • Coordinated with operations and custom development teams located in Minnesota, London and Poland to escalate tasks for project managers when necessary • Met quarterly with executives at client sites to discuss existing project statuses and demonstrate capabilities in order to sell additional SaaS offerings • Worked in the London offices of Kroll Ontrack for two months in order to serve as the interim director of client services while assisting with the recruitment of a permanent director

• Created project scopes and plans for web-based document review tool with clients for their class action litigation, anti-trust matters, or regulatory investigations• Managed up to 12 dynamic projects for highly demanding clients in the financial, healthcare, pharmaceutical, insurance, and technology industries• Primary point of contact for clients throughout the project lifecycle• Provided guidance and support to clients with their information governance and production specifications • Functioned as the technical liaison between external clients and internal operations and software engineers• Tracked project progress and communicated with clients to ensure deliverables and budget were on track

• Consulted with attorneys and end clients to develop collection, processing, and production specifications for litigation matters or government investigation from the SEC, DOJ, and local AG offices• Attended meet and confer sessions with attorneys and opposing counsel to come to an agreement on document collection, search terms and production specifications• Created database designs, e-discovery workflow, and document production format for litigation case teams• Loaded data into review databases using MSAccess, Perl, and SQL scripts• Provided cost estimates and budgets for case-specific projects which often included foreign language documents and involved researching and understanding of international privacy laws• Collected data analytics on search results and document review progress• Taught litigation technology to partners, associates, and paralegals

• Met with partners and paralegals in IP, Real Estate, and Litigation on given projects and determined their goals• Organized and developed training initiatives on Litigation and Intellectual Property software for attorneys and staff• Created standard operating procedures for hard copy and electronic documents for legal team review• Prepared documents for scanning, operated and troubleshot scanning equipment, and assured quality of all images• Created and maintained all practice databases such as Summation and Concordance as well as other IP databases• Provided application support for all practice area software when the help desk was unable to solve the issue• Configured and supported the desktops and laptops for remote access for 250 lawyers• Connect presentations and videoconferences with partners and high level clients for worldwide meetings