Laney Peterson Email & Phone Number

Minneapolis, Minnesota, United States

• Oversee and provide direction for the organization's application software
• Develop and maintain the MPRB IT Application software portfolio
• Lead application related steering committees, RFP processes, deployment projects, and vendor discussions/negotiations
• Provide tier two support for all MPRB supported applications
• Track and maintain software licensing to ensure compliance
• Lead end user and system testing on new applications and application upgrades

Tallahassee, Florida, United States

Apalachicola, Florida

• Responsible for customizing, scheduling and booking fishing trips and charters
• Lead project to design, create and maintain company websites using Wordpress and Wix
• Manage company budget and resources for all projects
• Conduct market research to determine product offerings and pricing
• Coordinate with vendors for equipment repair and maintenance
• Create and evaluate both online and offline advertising content for distribution

• Provide technology resources and solutions for operational and customer service needs across the 16 departments of the park board
• Completed software upgrade and replacement projects such as McAfee Anti-Virus with Kaspersky, MSOffice 2010 to MSOffice365, and DropBox with OneDrive
• Develop, update and maintain the IT Project Portfolio of over 5 million dollars in projects annually
• Lead the organization wide Intranet replacement project using Microsoft SharePoint
• Developed Request for proposals for several multi-million-dollar city wide projects for Forestry, Police, and IT Departments
• Spearheaded installation of video surveillance systems in 56 facilities throughout the city of Minneapolis

• Provided oversight of the delivery of application consulting, technical support, and client training in use of Kroll’s web-based eDiscovery review tools
• Developed and distributed standard operating procedures in collaboration with other departments across the company
• Created and maintained knowledge base material in both SharePoint and Confluence
• Refined, measured, and reported weekly on KPIs for a 24/7 support team of 23 people.
• Conducted performance evaluations and developed growth plans for my team
• Crafted communications to clients regarding monthly maintenance outages as well as unplanned outages due to system failures in order to set client expectations

• Served as a point of escalation for clients in an effort to manage relations and project expectations
• Assessed bandwidth of the team and communicated with upper management for assignment of new projects
• Maintained a high level status overview of budget and timelines of projects assigned to a team of 11 project managers
• Provided procedural and technical guidance in managing the projects assigned
• Coordinated with operations and custom development teams located in Minnesota, London and Poland to escalate tasks for project managers when necessary
• Met quarterly with executives at client sites to discuss existing project statuses and demonstrate capabilities in order to sell additional SaaS offerings

• Created project scopes and plans for web-based document review tool with clients for their class action litigation, anti-trust matters, or regulatory investigations
• Managed up to 12 dynamic projects for highly demanding clients in the financial, healthcare, pharmaceutical, insurance, and technology industries
• Primary point of contact for clients throughout the project lifecycle
• Provided guidance and support to clients with their information governance and production specifications
• Functioned as the technical liaison between external clients and internal operations and software engineers
• Tracked project progress and communicated with clients to ensure deliverables and budget were on track

• Consulted with attorneys and end clients to develop collection, processing, and production specifications for litigation matters or government investigation from the SEC, DOJ, and local AG offices
• Attended meet and confer sessions with attorneys and opposing counsel to come to an agreement on document collection, search terms and production specifications
• Created database designs, e-discovery workflow, and document production format for litigation case teams
• Loaded data into review databases using MSAccess, Perl, and SQL scripts
• Provided cost estimates and budgets for case-specific projects which often included foreign language documents and involved researching and understanding of international privacy laws
• Collected data analytics on search results and document review progress

• Met with partners and paralegals in IP, Real Estate, and Litigation on given projects and determined their goals
• Organized and developed training initiatives on Litigation and Intellectual Property software for attorneys and staff
• Created standard operating procedures for hard copy and electronic documents for legal team review
• Prepared documents for scanning, operated and troubleshot scanning equipment, and assured quality of all images
• Created and maintained all practice databases such as Summation and Concordance as well as other IP databases
• Provided application support for all practice area software when the help desk was unable to solve the issue