Catherine Langford work email
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Catherine Langford personal email
I’m a Sales & Customer Operations leader with an extensive background in developing processes for complex businesses, including a peer-to-peer vehicle marketplace and consumer insurance. I derive satisfaction from identifying and resolving process pain points that bottleneck business growth and have dedicated my career to gathering & synthesizing insights to drive sustainable expansionCurrently, as the Head of Customer Experience Operations at Avail, I lead a team of 8 to solve complex customer needs across Support, Trust & Safety, Corporate Relations, and Operations. I’ve improved the accuracy of internal reporting by 40%+ and SLA adherence by 90%. I’ve also partnered with Product and Engineering for CRM and CSM platform integration, leading projects from implementation to end-user training for CRMs.
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Head Of Sales OperationsTreehouse Apr 2023 - PresentChicago, Illinois, United States -
Head Of Customer OperationsLean Mar 2022 - Apr 2023Chicago, Illinois, United States -
Head Of Customer Experience OperationsAvail Mar 2020 - Mar 2022Chicago, Illinois, United StatesAvail is a peer-to-peer marketplace for short-term automotive transport.Managed team of 8 Customer Operations and Salesforce admins supporting forecasting, vendor partnerships, reporting, Salesforce strategy, Voice of Customer programs, and support processes. Scaled Trust & Safety operations for all vehicle return triage and policies, including the re-launch of delinquent renter returns which led to a 90% improvement in SLA adherence and process consistency. Revised escalation handling process with a focus on continuous improvement and enhancing inspection technology and processing, resulting in decreasing escalation volume by over 50%.
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Customer Experience ManagerAvail Mar 2019 - Mar 2020Chicago, IllinoisLed call center vendor evaluation and implementation; coordinated all launches by preparing team,creating and refining operational SOPs for 15 airports and community business lines. Built loss impact reports to help the business understand the bottom-line impact of vehicle damage,unrecoverable fees, and concessions, improving the accuracy of reporting by 40%+.
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Operations Specialist – Customer Support And ClaimsDrift Apr 2018 - Mar 2019Chicago, IllinoisExecuted Zendesk configuration to drive customer support workflows for the initial Avail pilot (Drift), created all customer-facing educational content and internal training materials to support the launch.
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Team Lead, Customer ServiceAllstate Jul 2017 - Apr 2018Hudson, OhioOversaw team of 9 handling 45K+ property claims annually; transformed handling process, which reduced cycle time, improved consistency of quality metrics, and standardized workflow. -
Marketing ConsultantAllstate Jul 2016 - Jul 2017Northbrook, Il
Catherine Langford Skills
Catherine Langford Education Details
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Marketing And Management
Frequently Asked Questions about Catherine Langford
What company does Catherine Langford work for?
Catherine Langford works for Treehouse
What is Catherine Langford's role at the current company?
Catherine Langford's current role is Head of Sales Operations at Treehouse.
What is Catherine Langford's email address?
Catherine Langford's email address is cl****@****ate.com
What schools did Catherine Langford attend?
Catherine Langford attended Baylor University.
What are some of Catherine Langford's interests?
Catherine Langford has interest in Poverty Alleviation, Education, Economic Empowerment.
What skills is Catherine Langford known for?
Catherine Langford has skills like Marketing, Microsoft Excel, Time Management, Advertising, Teamwork, Customer Service, Public Speaking, Insurance, Leadership, Microsoft Office, Social Networking, Microsoft Word.
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3crbard.com, byu.edu, bd.com -
Catherine Langford
National Director Of Radiation Operations At Mckesson Specialty Health/ Us OncoologySpring, Tx1usoncology.com2 +128194XXXXX
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4unitedpetgroup.com, unitedpetgroup.com, vt.edu, spectrumbrands.com1 (858) 5XXXXXXX
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1wetsounds.com
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