Joel Lang Email & Phone Number

Managed the most complex customer relationships, as the primary point of contact, closely monitoring account health through regular check-ins and detailed product usage analysis and engagement metrics.Oversaw the sourcing and management of professional service resources, collaborating with product, UX, engineering, and leadership, resulting in successful delivery of complex technology work and client satisfaction.Proactively worked with customers to ensure they get the most out of the products, by recommending technical solutions, providing strategic guidance, product expertise and day-to-day advice to help customers hit their objectives, while boosting feature adoption.

Lead Technical discovery to establish pricing, role structures, and delivery plans for complex new deals, contributing to an increase in incremental service delivery work.Conducted product demonstrations to business and technical stakeholders, while leveraging consultative selling techniques to build new business opportunities.Coordinated with cross-functional teams for the implementation of successful Proof-of-Concepts (POCs)

Project Management for Websites and Multimedia application development.Managed site deployments and hosting.Implemented technologies such as WordPress, PHP & C# .NET

Ba Honours, Information Technology

Activities and Societies: Debating Society

Media Arts, York-Sheridan Joint Degree - Media Arts