Langley Topper Email & Phone Number

- Developed and facilitated trainings for 672 unique staff members- Managed deployment of new financial coding model, including 9 unique systems and 12 integrations

Washington, District Of Columbia, United States

-Develop communication, training and engagement plans for multi-year (1-10 years), multi-division (up to 1200 stakeholders) transformation projects- Plan and prepare for organizational changes by conducting stakeholder analyses, change impact assessments, embedding compelling change stories- Lead Continuous Improvement Capacity Building Program: Lead Yellow Belt training program and coach teams to implement continuous improvement projects

Boston, Massachusetts, United States

- Facilitate performance improvement projects using Lean, Six Sigma and IHI tools and methods (DMAIC model, process mapping, Gemba walk, fishbone diagram, driver diagram, FMEA, impact-effort matrix, PDSA cycles)- Collaborate with clinical, operational and information technology leaders to design and implement improvement initiatives related to quality, safety, and efficiency for adult and pediatric patients in in-patient and out-patient settings- Analyze complex financial, quality & patient satisfaction datasets using spreadsheets and statistical software- Lead Kaizen & Rapid Cycle Improvement events - Develop & track project milestones, performance measures, and dashboards- Organize “Quality Academy” and “Resident Quality Improvement Week” to teach quality improvement methodologies to staff across the hospital. Lead project teams in implementing PDSA cycles.

Medford, Massachusetts, United States

- Conducting a qualitative analysis of United Nations’ WASH (Water, Sanitation, and Hygiene) Cluster coordination in response to the humanitarian emergency in Yemen, Democratic Republic of Congo and Bangladesh- Transcribed 30 hours of interviews with WASH Cluster staff, international & national NGOs, and donors- Developed the data coding structure using Nvivo to gain richer insights and produce clearly articulated, publishable findings backed by rigorous evidence.- Dr. Daniele Lantagne’s environmental engineering research group seeks to reduce the burden of infectious diseases by investigating and evaluating the efficacy and effectiveness of water, sanitation, and hygiene interventions in low-resource settings and emergencies, through laboratory testing, field evaluations, and policy work.

- Conducting an evaluation of the perceptions and impacts of an equity-based approach to COVID-19 pandemic preparedness response- Qualitative coding with NVivo- Literature review research & writing

Medford, Massachusetts, United States

- Developed and grant-funded ($40K) the Pedagogical Partnership Program (P3) which pairs students with professors to provide feedback on enhancing student engagement, equity and learning outcomes.- Researched and modeled P3 after innovative programs at other selective colleges that also value institutional assessment and teaching excellence.- Pivoted to online learning tools and techniques following COVID-driven changes to higher education- Recruiting and training 5 student facilitators for Fall 2020 and establishing program sustainability- Publishing early findings with Dr. Alison Cook-Sather, Bryn Mawr College and Dr. Arshad Ahmad, McMaster University in 2020

Medford, Massachusetts, United States

- Supported a safe and secure residential communities for 45 first year students.- Helped resolve resident's personal and academic issues.- Extensive training to respond to a wide range of issues and uphold university policies.- Led monthly interactive workshops introducing student services on career planning, spiritual support, volunteer/service, time management and health related topics.- For COVID, managed orderly dorm evacuation on short notice for my residents, including international student travel, temporary accommodations and emergency financial needs.

Malden, Massachusetts, United States

- With Tufts Medical School students and fellows, provide free medical triage and primary care to low income families- Responsible for client intake, client flow throughout the project, and initial client assessment, take vital signs and transcribe medical history- As Treasurer, prepared annual budget for operations, programs and outreach- Driven by the uncompromising belief that healthcare is a universal right

Bachelor'S Degree, International Public Health/International Health

Bachelor Of Arts - Ba, Community Health & International Relations, Minor In Economics

Activities and Societies: Dean's List, GPA 3.7

Education record

Fall, 2016 Exchange program for pre-medical students, all courses taught in Spanish with Spanish language intensive support.