Langston L. Email & Phone Number

Boca Raton, Florida, Us

Seattle, Wa, Us

Irvine, California, Us

Ft. Lauderdale, Florida, Us

Ft. Lauderdale, Florida, Us

• Implemented IPTV systems in to hospitality networks.• Integrated Windows servers into 5000+ client Enterprise level networks.• Acted as the Technical lead while on the client site providing support and plan of implementation. • Automated Server Deployment by creating PowerShell scripts to deploy servers.• Created Azure Cloud Deployments utilizing PowerShell.• Trained on-site staff on basic troubleshooting, and usage of proprietary software. • Mentored Systems Engineers by providing additional technical expertise and suggestions on topic they could improve on. • Provided Ongoing office trainings on a topics ranging from PowerShell to Analyzing SOAP API calls.• Wrote a Python Module for Raspberry PI hardware to create a custom troubleshooting toolkit for my department • Configured Linux based media servers that utilized NFS. • Wrote MSSQL queries to streamline data retrieval.

Ft. Lauderdale, Florida, Us

• Installed and configured Microsoft Windows Server 2012 R2• Installed and configured Microsoft SQL Server 2012/2014• Performed queries, inserts, joins in Microsoft SQL Server 2012/2014• Planned and implemented integration of server hardware and software into client networks.• Troubleshot network issues making use of the OSI model.• Configured Hyper-V and installed virtualized Server 2012 R2 and CentOS 6.2• Configured IIS 8.5 utilizing sites, virtual directories and application pools.• Configured Asterisk SIP server. • Created system documentation consisting of security roles, network topology, hardware specifications and rack diagrams.• Performed Quality assurance on propriety software, notating software bugs and relaying this information to development.

Norwalk, Connecticut, Us

Provide updates, hardware repair and software support to a domain of 1600 Windows workstations and servers across 6 call centers. Assist 900 domain users in a high need, rapid change corporate pharmaceutical environment via the Service Desk help desk ticketing application.Created custom tools utilizing WMI and PowerShell to provide real-time statistics on machines such as Logged on user, last boot time, and IP addresses.Applied PowerShell scripting to execute remote administration tasks that consist of remote software installs, registry changes, remote software uninstalls, group policy/Active Directory changes including stop-gap patches to reduce business downtime.

Directed a team of 12 engineers with troubleshooting and resolution of customer issues on Apache, IIS and Microsoft Exchange Servers.Defused irate customers via telephone and email.Delegated high priority issues to expedite client resolutions.

Provided weekly reports to executive management that summarized all customer impacting issues, indicating where company process problems were identified, and which issues require further management escalation.Assembled and communicated with team leaders from multiple departments in order to ensure procedural understanding across all departments to prevent future breakdowns.Accepted personal responsibility over high priority trouble tickets and interacted with the necessary department(s) to expedite a resolution.