Lanre Awotunde Email & Phone Number
Who is Lanre Awotunde? Overview
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Lanre Awotunde is listed as Sales Enablement Lead 📌 at Pinterest, a company with 12339 employees, based in Greater Toronto Area, Canada, Canada. AeroLeads shows a matched LinkedIn profile for Lanre Awotunde.
Lanre Awotunde previously worked as Senior Manager, Training Delivery & Administration at Neilson Financial Services and Sales Training Manager at Neilson Financial Services. Lanre Awotunde holds Diploma, Business Administration And Management, General, 3.2 Gpa from George Brown College.
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About Lanre Awotunde
I've had the pleasure of diving headfirst into the dynamic world of telecommunications for over a decade, and it's been an incredible journey of learning, growth, and contributing to the industry in various roles. My journey has taken me from the front lines of customer service to dissecting projects, exploring the intricacies of SAAS technologies, and supporting businesses of all sizes with their cloud solutions.As the former captain of the ship as a Manager of Coaching and Performance, I was on a mission to boost productivity and drive Rogers' revenue to new heights. I was set on elevating Net Promoter Scores (NPS), enhancing the customer experience, and turbocharging our sales results. How did I do it? I started by crafting and fine-tuning training programs, developing cutting-edge tools, and providing coaching that sparks success.My approach is all about being proactive and making a tangible impact in everything I take on. I thrive on igniting innovation, deploying forward-thinking programs, and nurturing the growth of individuals. The driving force behind this passion? The sheer joy of watching people light up with enthusiasm while they achieve their goals. It's a win-win, where both parties learn and grow together. Sometimes, I even venture into uncharted territory, using unconventional methods to achieve remarkable results (I call it, "the sauce").Beyond the confines of the office, you'll find me tuning into the Food Network whipping up culinary creations in the kitchen, inspired by Pinterest and my favour chef, Gordon Ramsey. I splurge my life savings on interior. design and home Renos and creating memorable vacations. I hold a firm belief that an organization's most precious asset is its people and when they're nurtured, equipped with the right skills, and empowered to grow both professionally and personally, we can unlock their full potential for success!I'm your go-to person for crafting innovative programs, honing the art of coaching, devising next-level sales methodologies, ensuring top-notch quality assurance, and providing stellar customer service training. Communication is my secret sauce, ensuring that everyone is on the same wavelength and moving in the right direction!
Lanre Awotunde's current company
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Lanre Awotunde work experience
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Senior Manager, Training Delivery & Administration
Current
Sales Training Manager
I guide learners through the Neilson Financial Services onboarding program, beginning with in-class product and sales-skills training before progressing with the leaners into the live sales environment by providing coaching and development support.
Training & Performance Manager
- Created data-driven dashboards that showcased the customer journey from onboarding to adoption, enabling proactive interventions to reduce churn and increase customer retention.
- Utilized customer feedback and analytics to identify opportunities for process improvements and enhanced customer experiences.
- Developed and executed customer engagement strategies, resulting in high customer satisfaction scores and increased upsell opportunities.
- Collaborated with sales and product teams to ensure seamless customer onboarding and product adoption.
- Designed visually compelling dashboards that communicated call analytics data, highlighting key insights and trends in customer behavior and preferences.
- Utilized call analytics data to develop proactive strategies for reducing churn, enhancing customer satisfaction, and identifying revenue growth opportunities.
Web Developer
- Maintained and updated 5 WordPress-based sites for the Office of Access and inclusion
- Designed, developed and deployed a new React site, increasing the site visits by five times
- Integrated Google Analytics into the website to get insight into page visits and user engagement
Sales & Performance Management Coach
- Assessed agent call flow experience during sales interactions to provide tactful coaching recommendations
- Analyzed call recordings to highlight strengths and areas of opportunities to recommend solutions for any training and process gaps
- Actively volunteered to assist with roadshows and quarterly initiatives to deliver compelling content to internal and partner sites.
- Collaborated with senior leadership and team managers on coaching plan strategies and development
- Worked with new hire and tenured agents to improve specific skills (ie: call flow, system, sales process, customer experience, sales order quality, etc.)
- Actively volunteered for ad hoc projects and deep-dive analysis
Data Analyst
- Facilitated training for various customer service departments within the company and lead a team of 10-20 external agents online by developing online modules and training packages.
- Managed multiple teams and projects in a fast-paced, dynamic environment leading to increased department metrics and performance by 20% within a 4-month time frame.
- Conducted data analysis on how the impact of operational decisions affects customer relationships leading to further market research and solution focused projects to engage client/customer satisfaction.
- Participated in the hiring process to fill open positions within the department to maintain synergy within the team.
- Improved quality of service and products while leading an exclusive team of 5-10 managers and working in conjunction with offsite teams across Canada to execute on those recommendations.
Colleagues at Pinterest
Other employees you can reach at pinterest.com. View company contacts for 12339 employees →
Joanne Chen
Colleague at PinterestMckinney, Texas, United States, United States
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IF
Irma Firdawanti
Colleague at PinterestBanten, Indonesia, Indonesia
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JB
Joslin Badrian
Colleague at PinterestSan Francisco, California, United States, United States
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YM
Yohan Martinez
Colleague at PinterestCasablanca-Settat, Morocco, Morocco
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VM
Viridiana Mirón Alcumedo
Colleague at PinterestMexico City, Mexico, Mexico
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TR
The Rock
Colleague at PinterestPune, Maharashtra, India, India
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CC
Christie Cullen
Colleague at PinterestSan Francisco Bay Area, United States
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BA
Belen Alemu
Colleague at PinterestHolon, Tel Aviv District, Israel, Israel
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SB
Shin Bakouris
Colleague at PinterestGreater Sydney Area, Australia
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BG
Brodie Gullic
Colleague at PinterestSan Mateo, California, United States, United States
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Lanre Awotunde education
Diploma, Business Administration And Management, General, 3.2 Gpa
Certificate, Liberal Arts And Sciences/Liberal Studies, 3.6 Gpa
Frequently asked questions about Lanre Awotunde
Quick answers generated from the profile data available on this page.
What company does Lanre Awotunde work for?
Lanre Awotunde works for Pinterest.
What is Lanre Awotunde's role at Pinterest?
Lanre Awotunde is listed as Sales Enablement Lead 📌 at Pinterest.
Where is Lanre Awotunde based?
Lanre Awotunde is based in Greater Toronto Area, Canada, Canada while working with Pinterest.
What companies has Lanre Awotunde worked for?
Lanre Awotunde has worked for Pinterest, Neilson Financial Services, Rogers Communications, and Freelance.
Who are Lanre Awotunde's colleagues at Pinterest?
Lanre Awotunde's colleagues at Pinterest include Joanne Chen, Irma Firdawanti, Joslin Badrian, Yohan Martinez, and Viridiana Mirón Alcumedo.
How can I contact Lanre Awotunde?
You can use AeroLeads to view verified contact signals for Lanre Awotunde at Pinterest, including work email, phone, and LinkedIn data when available.
What schools did Lanre Awotunde attend?
Lanre Awotunde holds Diploma, Business Administration And Management, General, 3.2 Gpa from George Brown College.
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