*Manage Auto Physical Damage, First Party Medical and Simplified Auto Liability Claims*Develop plans and implement strategies in order that claim handlers properly interpret coverage, employ procedures and provide consistent service quality for customers*Coordinate activities of 8 direct and 24 indirect reports*Direct, coach and develop team handling mulitiple lines of business in multiple markets. Implement strategies to address staff development: identify and address training needs, provide frequent performance feedback and take improvement actions as appropriate. *Creator and facilitator of multiple targeted training programs *Work to recruit and develop talent

*Responsible for regional operational and performance measurement reporting.*Divisional contact for the coordination of field office personnel and expense issues*Coordinator of divisional discretionary funds*Assisted in the administration of staffiing and salary budgets

Responsible for the activities and results of 10 Auto Physical Damage claim handlers.