Ryan Lapp

Ryan Lapp Email and Phone Number

Senior Director of Product Management @ Ivans
Mashpee, MA, US
Ryan Lapp's Location
Mashpee, Massachusetts, United States, United States
Ryan Lapp's Contact Details
About Ryan Lapp

I am dedicated and detailed, with a strong desire for technology and constantly expanding my skills and knowledge. My main goals are to be the most effective and efficient person I can be and to help others around me to better themselves.

Ryan Lapp's Current Company Details
Ivans

Ivans

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Senior Director of Product Management
Mashpee, MA, US
Website:
ivansinsurance.com
Employees:
280
Ryan Lapp Work Experience Details
  • Ivans
    Senior Director Of Product Management
    Ivans
    Mashpee, Ma, Us
    View
  • Irys Insurtech
    Vp Of Customer Success
    Irys Insurtech Aug 2023 - Present
    View
  • Ivans
    Director Of Product Management
    Ivans Dec 2020 - Jul 2023
    Milwaukee, Wisconsin, United States
    View
  • Applied Systems
    Product Owner, Commercial Lines
    Applied Systems Jun 2019 - Dec 2020
    Greater Milwaukee Area
    View
  • Techcanary
    Product Manager
    Techcanary May 2018 - May 2019
    View
  • Techcanary
    Customer Success Manager
    Techcanary Nov 2015 - May 2018
    Milwaukee, Wisconsin
    View
  • Fero Software
    Ip Account Manager
    Fero Software Nov 2011 - Nov 2015
    Greater Milwaukee Area
    Lead our internal team to monitor, update and implement new features to our software with continued training of onsite management and internal staff.Create and present live demos and sales training of our software to both potential customers and resellers/dealers.Example of customer interactions: onsite surveys, kickoff calls, building customer workflows, staff training, and after installation quality controls.Identified bottlenecks with our customer support system and initiated automated processes for our support technicians to better serve the customer base.
    View
  • Hodgsoft, Inc.
    Installation Manager
    Hodgsoft, Inc. Sep 2009 - Nov 2011
    Madison, Wisconsin Area
    Developed and maintained a training manual for the use of our POS software that was presented to our customers during installation and uploaded online for future reference.Created policies and procedures for installing the POS solutions, while ensuring a multitude of Industry and company standards. Worked with our customers before, during, and after installation to ensure complete satisfaction and an effective solution was implemented for their business needs.Proceduralized our customer support system to allow support technicians to effectively track and maintain the customer base with 24/7 email and phone support.
  • Outback Steakhouse
    Host/Server/Bartender
    Outback Steakhouse Aug 2008 - Sep 2009
    Madison, Wi
    Started out with very little experience in hospitality and was training for the management team when I left to work for the local software company (Hodgsoft).Performed a variety of Front of House duties: Host, Server, Bartender, and Manager Trainee.
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  • Abercrombie & Fitch
    Customer Service/Floor Model
    Abercrombie & Fitch Jan 2007 - Aug 2008
    Madison, Wi
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  • Staab Construction Corporation
    Carpenter Apprentice
    Staab Construction Corporation Jun 2005 - Jun 2007
    Marshfield, Wi
    View

Ryan Lapp Skills

Microsoft Office Customer Service Sales Retail Inventory Management Microsoft Excel Software Loss Prevention Pos Customer Satisfaction Team Building Team Leadership Powerpoint Microsoft Word Computer Hardware Project Planning Budgets Management Networking Software Installation Training Help Desk Support

Ryan Lapp Education Details

Frequently Asked Questions about Ryan Lapp

What company does Ryan Lapp work for?

Ryan Lapp works for Ivans

What is Ryan Lapp's role at the current company?

Ryan Lapp's current role is Senior Director of Product Management.

What is Ryan Lapp's email address?

Ryan Lapp's email address is rl****@****ems.com

What is Ryan Lapp's direct phone number?

Ryan Lapp's direct phone number is +160833*****

What schools did Ryan Lapp attend?

Ryan Lapp attended Madison Area Technical College, Uw-Stout, Marshfield High School.

What skills is Ryan Lapp known for?

Ryan Lapp has skills like Microsoft Office, Customer Service, Sales, Retail, Inventory Management, Microsoft Excel, Software, Loss Prevention, Pos, Customer Satisfaction, Team Building, Team Leadership.

Who are Ryan Lapp's colleagues?

Ryan Lapp's colleagues are Judy Irwin, Brian Marable, Dianne Houtz, Adam Walker, Anthony Richmond, Mary Bogs, Pam Briggs.

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