Lara B Eiriksdottir Email & Phone Number

Stockholm County, Sweden

- Respond to written, over-the-phone, and physical inquiries from clients.- Review customer complaints and concerns and seek to improve the customer experience.- Analyse customer data to improve customer experience.- Promote the value of the art pieces.- Coordinate with clients, their staff as well as our internal team.- Discuss business with various retailers and distributors- Investigate leads for new business.- Fulfil, administrate, and register sales orders in Excel.- Maintain and test webshop.

-Offered expert information and solutions to the UK market regarding how brexit applies when requesting VISAS in EU.-Organized staffing and scheduling, power of attorney and last will appointments.-Inputted data such as file numbers, new or updatedinformation or document information codes into computer systems to support document and information retrieval.-Created reports, correspondence and spreadsheets with Microsoft Office programs.

- Trained new team members on service techniques and provided scoring through quality assurance program.-Promoted to team lead assistant of customer service cross-discipline teams for displaying outstanding enthusiasm and remaining calm in extremely trying situations.-Monitored bug reports by ticketing system (JIRA) and mantained FAQ documents.-Coached the team to exceed KPI goals continuously.-Extensive GDPR training

-Handled written complaints for the airline both in English and Spanish, allowing me to gain great experience in written communication.-Maintained company's social media presence by posting messages, answering posts and monitoring responses.-Consulted air passenger rights for EU, argentina and USA.-Skilled in EU regulation 261/2004 and interpreting IATA delay codes.-Handled payments and refunds using SAP.

As a customer service representative for Webhelp, my job consisted in answering any doubts and handling sales by phone on behalf of their outsourcing client Norwegian Air Shuttle.