Returns clerk -Learned, referenced and applied product knowledge information. -filling out shortage and overage credit forms along with adjusting other billing discrepancies. -Addressed and resolved customer product complaints professionally and verifying all the customer information for tracking purposes -Entered numerical data into databases in a timely and accurate manner while adding new material to file records. - Other duties: filing organization and research and development. Also organizing forms, making photocopies, filing and scanning records and preparing correspondence to be mailed -Managing high call volume with tact and professionalism while also referring unresolved customer grievances to designated departments for investigation

-Supervised, trained and developed team members in accordance with company policies and procedures by maintaining a positive work environment and enthusiastic customer service.-Weighed, packaged and labeled meat and cheese products, following proper dating procedures.-Developed knowledge about deli products and sales items to answer shoppers questions by giving samples and engaging in suggestive selling combined with other sales techniques-Adhered to safe work practices: by keeping the case shelves clean and well stocked, operating and sanitizing all equipment safely and by proper guidelines and maintaining proper temperature and humidity levels for deli products, Scanning and removing discounted, old and slow-moving items from the shelves or rotating stock so that the freshest available deli product was available to the customer

Provided friendly and attentive service and exceptional hospitality by demonstrating a genuine hospitality and establishing rapport with guests and rectifying guest complaints quickly and efficientlyAssigned patrons to tables suitable for their needs and according to rotation.Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessaryDeveloped and maintained positive working relationships with others to reach business goals and immediately reporting any and all accidents, injury, or unsafe work conditions to the manager and promptly filled out the required safety forms