Lara Yassin Email & Phone Number

New York City, New York, US

Raleigh, North Carolina, US

• Utilize Salesforce to track real-time customer engagement and personalize interactions.
• Manage and execute email marketing campaigns to enhance customer engagement.
• Refreshed websites with content describing teens-relevant experience increasing leads by 15%.
• Asist in organizing and coordinating marketing events and promotional activities.
• Contributed to content creation by writing articles describing teens’ experiences withBroadreach.

Cary, NC, US

• Optimized the full mobile sales experience by auditing over 18,000 mobile web sessions with inconsistence to create a uniform experience for all users and improve sales experience
• Analyzed web traffic for 500 pages of SAS Sales Central data using the Sales Enablement internal application and Excel then proposed a change in user flow that would bring an expected 15% increase in deals closed
• Created a high-level mapping of the Sales Enablement mobile application and presented my work to the Sales team in front of management and key stakeholdersParticipated in an optional Intern Expo event to showcase all.

• Brought forth the idea of and directly created a company website.
• Designed and automated bulk and targeted Email campaigns for customers that included new promotions, payment reminders, and new inventory.
• Photographed and digitalized inventory for clientele, which resulted in a 60% increase in sales over the course of 6S months.

• As an Automotive Customer Service employee, my responsibilities included answering phone calls, emails, and texts from customers interested in buying a vehicle.
• Maintaining direct communication with customers whenever questions or concerns arise.
• Took weekly payments from customers and made sure all information was accurate and up to date on the AutoManager software.

• Main roles included stocking and pricing merchandise along with handling refunds.
• Responsible for answering phone calls, responding to emails, and processing online orders.
• Made book recommendations for customers based on their needs and preferences.
• Handled customer complaints and provided alternatives and solutions.
• Organized fall term textbooks into a template using excel.